Customer Solutions Architect
Ona (formerly Gitpod)
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion
- Design and implement optimal Ona environments and provide hands-on technical coaching to drive success
- Deeply understand customer workflows and AI developer initiatives
- Improve onboarding efficiency through tooling development and product feedback
- Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale
Requirements
- Significant experience and impressive outcomes in a technical, customer-facing role driving success within large enterprises from regulated industries up to the F500
- Direct experience working with technical personas (Developers, Architects, Security)
- Expertise in platform engineering and developer productivity practices
- Familiarity across a wide range of frameworks and tools that make up the software development life cycle at an enterprise company (SCM, IDE, DBs, Infra, etc)
- In-depth cloud experience: AWS (preferred), Azure, and/or GCP
- High-growth, early stage startup experience
- Willingness to travel to customers as needed
Benefits
- Flexible paid time off including holidays that are most meaningful to you
- Employee-friendly equity terms (extended exercise)
- 100% paid health insurance and 50% paid for your dependents
- 401k with match
- Wellness allowance
- Premium work-from-home equipment
- Regular company off-sites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
platform engineeringdeveloper productivitycloud computingAWSAzureGCPsoftware development life cycletooling developmentdocumentationtechnical coaching
Soft Skills
customer successcommunicationproblem-solvingcollaborationcoachingadaptabilityorganizational skillsworkshop facilitationfeedback incorporationrelationship management