Customer Support

• Handle and follow-up orders from order creation to invoicing to meet customer needs.
• Assist in sales planning and process by collating data.
• Handle and follow up export documents for customs clearance.
• Keep the customer file updated.
• Handle complaints and customer requests, providing solutions and information.
• Ensure registration and customer communication according to standards.
• Process and maintain complex customer data, including contracts.
• Track various customer requests and contracts fulfillments.
• Place, cancel or adjust orders and pro-actively follow-up order income.
• Handle high volume requests via email, phone, portal, etc.

Customer Service Productivity

Data Engineer

• Plan, design and steer the strategy for using data in business processes and manage data in systems;
• Establish group-wide governance (guidelines, principles & standards for data management, integration and related processes) to ensure data quality and consistency;
• Govern the definition, implementation and operations of the data catalogue and metadata management tool;
• Steer the definition of the (leading) data management system and their architecture across all data types/domains;
• Account for the data governance methodology, system and tools;
• Evaluate and recommend emerging data management technologies / methodologies and define the reference architecture for it;
• Lead and enforce the definition of the data/information lifecycle (ILM) and principles in collaboration with GDPR team;
• Define and govern data (domain) models considering end-to-end optimized data flows / data lineage, business requirements, conceptual and architectural models and the data catalogue.

OMV

Customer Service Productivity

Senior Data Architect