Customer Success Specialist
BotCity
RPATableau
Client Success Manager
Omniscient Digital
full-time
Posted on:
Location: 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Omniscient Digital: organic growth agency partnering with B2B SaaS like SAP, Adobe, Loom, Hotjar
- Role: Client Success Manager to support and project manage ongoing client engagements and relationships
- Responsible for client retention, net revenue retention, overall satisfaction for 10–20 B2B SaaS clients
- Agency-seasoned SEO or organic growth strategist preferred; autonomy is high
- Report to Head of Client Success; potential to evolve into team lead position
- Must overlap at least 3 hours with US Eastern timezone
- Responsibilities include owning client relationships, project management, partnering on growth, driving projects forward, clear communication, surfacing wins tied to revenue, driving renewals/upsells, triaging escalations, leveraging automation/AI, enabling client teams, improving processes
Requirements
- 5+ years in SEO, content marketing, and CRO and now dabbling in GEO
- Track record of success with SEO in terms of traffic, leads, and closed-won revenue
- Background primarily in fast-paced agencies (in-house B2B software experience is a bonus)
- Experience with helping brands gain visibility in LLM search is a major plus
- Can present on SEO to executives and demonstrate expertise
- Strong communication skills: draft clear emails, decks, strategy documents, record Loom walkthroughs
- Strong project and time management skills
- High standards, receptive to feedback, team-oriented
- Ability to mitigate risk and propose tradeoffs and implementation plans
- Use automations and AI regularly; have automated tasks and processes with it before
