Customer Success Manager

• Serve as the primary point of contact for a portfolio of customers, ensuring successful adoption and ongoing usage of BotCity's products.
• Build and nurture strong, long-lasting relationships with customers, understanding their needs and challenges to provide tailored solutions and proactive support.
• Monitor customer health metrics and usage data to identify at-risk accounts and opportunities for additional services.
• Conduct regular check-ins and business reviews with customers, providing insights and recommendations to maximize the value they receive.
• Collaborate with Sales, Product, Support, and other teams to address customer issues, gather feedback, and provide recommendations on product development.
• Create and deliver training sessions and basic feature demonstrations to help customers effectively use our products, with technical team's support when needed.
• Develop and maintain documentation, including best practices, user guides, and FAQs, to support customer education and self-service.
• Contribute to higher customer retention and revenue-generating opportunities via cross- and up-selling.
• Report to the Customer Success Coordinator and collaborate with global teams.

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