Senior Manager, Deal Desk Operations
Stampli
Tableau
Customer Success Specialist
BotCity
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
RPATableau
About the role
- Serve as the primary point of contact for a portfolio of customers, ensuring successful adoption and ongoing usage of BotCity's products.
- Build and nurture strong, long-lasting relationships with customers, understanding their needs and challenges to provide tailored solutions and proactive support.
- Monitor customer health metrics and usage data to identify at-risk accounts and opportunities for additional services.
- Conduct regular check-ins and business reviews with customers, providing insights and recommendations to maximize the value they receive.
- Collaborate with Sales, Product, Support, and other teams to address customer issues, gather feedback, and provide recommendations on product development.
- Create and deliver training sessions and basic feature demonstrations to help customers effectively use our products, with technical team's support when needed.
- Develop and maintain documentation, including best practices, user guides, and FAQs, to support customer education and self-service.
- Contribute to higher customer retention and revenue-generating opportunities via cross- and up-selling.
- Report to the Customer Success Coordinator and collaborate with global teams.
Requirements
- Bachelor's degree or equivalent experience in Business, Marketing, or a related field.
- Proven experience (2+ years) in a customer success, account management, or related role within a SaaS or technology company, preferably B2B.
- Experience mapping customer journey as well as building and analyzing data to extract business insights.
- Ability to think strategically and solve problems with a proactive approach.
- Excellent written and verbal communication skills and strong relationship-building abilities.
- Hands-on experience leading cross- and up-selling deals or initiatives.
- Experience working with MS Office/Excel, Google Suite, Notion, Slack.
- Proficiency in Customer Success software and tools (HubSpot).
- Ability to travel as needed to meet the team and visit customers.
- English - Advanced.
- Preferred: Experience managing Customer Success projects with global teams.
- Preferred: Prior experience with technical consulting and software implementation.
- Preferred: Knowledge of processes and/or experience with RPA/CAS or iPaaS systems.
- Preferred: Experience with data analysis and customer health metrics using Excel, Tableau, or Power BI.
- Preferred: Prior experience in an early-stage, high-growth, and fast-paced startup environment.
- Preferred: Español - Advanced.
