Omniscient Digital

Account Manager

• Own client relationships: Serve as the primary point of contact for senior stakeholders. Run sharp meetings, set clear agendas, send timely recaps, and drive quarterly business reviews that connect results to business outcomes.
• Executive communication: Frame trade-offs, handle objections in the moment, and turn data into persuasive narratives that protect and grow accounts.
• Retention & expansion: Own renewals and upsells. Forecast value, build QBR/EBR decks, align on scope and budget, and manage change orders. Track expansion pipeline by account with clear probabilities and next actions.
• Project and delivery oversight: Coordinate internal SEO, content, and link building teams to ensure deadlines are met. QA deliverables and provide high-level context before presenting to clients. Track progress against KPIs and proactively address blockers.
• Growth strategy partner: Collaborate with Organic Growth Strategists, Editorial Leads, and Leadership to identify and pitch new opportunities across SEO, content, CRO, and GEO. Connect roadmaps to client revenue and retention priorities.
• Escalation management: Act as the first line for client issues. Diagnose situations, propose solutions with trade-offs, pull in Executive Sponsors as needed, and close the loop with a prevention plan.
• Narrative building: Surface wins and insights that tie SEO and content to closed-won deals, pipeline, and revenue. Make sure every client sees the ROI of working with Omniscient.
• Enablement: Provide Loom walkthroughs, working sessions, and light training so client teams can act confidently on recommendations.
• Continuous improvement: Document lessons, playbooks, and case studies that help us improve client outcomes and scale the function.

Research Analyst

• Develop research methodologies from scratch: survey design, sampling strategy, data collection, and statistical analysis
• Analyze large datasets (often hundreds of thousands of data points) using Python, R, or similar tools to find patterns that matter
• Identify and craft the data narrative. Work with stakeholders to turn data into a compelling story and narrative that achieves business outcomes.
• Collaborate with editorial, digital PR, and SEO strategy to produce research reports that get cited, shared, and covered by industry media
• Create clear, compelling data visualizations that make complex findings accessible to non-technical audiences
• Build and maintain BI dashboards (Looker, GA4) that give clients and internal teams actionable performance insights
• Deliver research insights and data visualization in digestible, understanding, and shareable formats
• Partner with SEO strategists, content leads, and clients to identify research questions worth answering
• Network with industry influencers, software and agency partners, and our broader ecosystem to partner on research studies, collect data, collaborate on campaigns, and drive distribution for the work.
• Present findings to client stakeholders and translate data into strategic recommendations
• Experiment with new tools, methodologies, and data sources, especially at the intersection of AI, search, and content
• Build repeatable research frameworks that scale across clients and topics
• Expand our research practice into the industry gold standard

• build and manage an ecosystem of partners, across tier 1, 2, and 3 agency partners, software vendors, VC/PE firms, influencers, and other strategic collaborators
• drive real partnership value by facilitating lead referrals, co-branded content collaborations, educational workshops, and thought leadership showcases
• host and attend in-person events including dinners, meet-ups, panels, industry conferences, and networking events
• coordinate with internal marketing to align partnership activities with content, podcast, research, and webinar efforts, amplifying reach and impact
• track, measure, and optimize partner performance by defining KPIs, maintaining partner pipelines, and driving continuous improvement
• support founders and leadership by managing follow-ups, partner communication, and execution logistics

Account Manager

Research Analyst

Partnerships & Ecosystem Manager