Okendo

Support Engineer

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
• Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
• Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
• Fulfill post-install and maintenance tasks for merchants.
• Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
• Follow Okendo's guidelines and coding practices to ensure high-quality work.
• Maintain a high standard of work quality for yourself and your peers.
• Actively solicit Okendo app reviews from satisfied customers.
• Assist other support team members with their questions and tasks when applicable.
• Contribute to the maintenance of the internal technical documentation.
• Escalate incidents to the proper team members/teams as necessary.
• Collaborate with the development team to communicate customer feedback and identify potential product enhancements.
• Stay informed about industry trends, best practices, and emerging technologies to provide proactive and innovative support to merchants.
• Participate in cross-functional projects to enhance overall customer experience and support efficiency.
• Collaborate with the sales and marketing teams to assist in technical aspects of pre-sales activities, including technical consultations and product demonstrations.
• Engage actively in Okendo forums, webinars, and various channels to address common merchant queries, share valuable insights and best practices, and cultivate a culture of trust and exceptional service.
• Own the creation of technical support resources, including tutorials, FAQs (maintaining Stack Overflow), and troubleshooting guides, to empower merchants to leverage Okendo effectively.

Technical Support Specialist

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
• Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
• Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
• Fulfill post-install and maintenance tasks for merchants.
• Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
• Follow Okendo's guidelines and coding practices to ensure high-quality work.
• Maintain a high standard of work quality for yourself and your peers.
• Actively solicit Okendo app reviews from satisfied customers.
• Assist other support team members with their questions and tasks when applicable.
• Contribute to the maintenance of the internal technical documentation.
• Collaborate with the development team to communicate customer feedback and identify potential product enhancements.

Technical Support Specialist

Technical Support Specialist, English