Okendo

Product Designer

• Design polished, user-friendly interfaces that align with Okendo’s design system and brand
• Lead and execute end-to-end design processes: discovery, research, wire-framing, prototyping, testing, visual design, and handover
• Conduct user testing and integrate feedback into product decisions
• Work closely with engineers to ensure high-quality implementation of your designs
• Help evolve and scale our design systems, patterns, and processes
• Collaborate cross-functionally across product, engineering, marketing, and customer success
• Contribute to a culture of continuous improvement, design excellence, and user empathy
• Utilise Ai tools like claude, chat gpt, vercel V0, loveable to increase efficiencies in your design process, like early ideas prototyped for fast validation

Support Engineer

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
• Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
• Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
• Fulfill post-install and maintenance tasks for merchants.
• Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
• Follow Okendo's guidelines and coding practices to ensure high-quality work.
• Maintain a high standard of work quality for yourself and your peers.
• Actively solicit Okendo app reviews from satisfied customers.
• Assist other support team members with their questions and tasks when applicable.
• Contribute to the maintenance of the internal technical documentation.

Technical Support Specialist

• Provide responsive and effective chat and email support to merchants during onboarding, post-installation, and ongoing maintenance phases.
• Complete onboarding tasks for merchants, involving front-end development on Shopify storefronts (HTML/Liquid, CSS, Javascript).
• Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps.
• Fulfill post-install and maintenance tasks for merchants.
• Customize Okendo’s widgets, install extra components, and investigate front-end bugs.
• Collaborate with the development team to communicate customer feedback and identify potential product enhancements.

• Provide responsive and effective chat and email support to merchants
• Complete onboarding tasks for merchants using front-end technologies
• Install Okendo widgets and perform feature setup steps
• Maintain a high standard of work quality
• Collaborate with development team to communicate customer feedback

Product Manager

• Help define the direction and the evolution of our customer engagement platform
• Work collaboratively with engineering, design, data, and business stakeholders
• Create and refine a product strategy that aligns with our broader company strategy
• Own product activities from end-to-end, including writing product specs, driving cross-functional execution, and go-to-market activity
• Collect & analyse relevant data & metrics to make better decisions and share learnings across the company

Analytics Engineer

• Build and maintain feature marts for machine learning pipelines, working closely with our Data Scientist to ensure production-ready data models
• Design and implement data transformations using DBT, creating reliable, well-documented data pipelines from multiple source systems
• Create and manage datasets that enable self-service analytics across Product, GTM, and Customer Success teams
• Develop dashboards and reports in QuickSight for key stakeholders, translating business questions into actionable insights
• Perform ad-hoc analyses to support product and business decisions, moving quickly to answer critical questions
• Ensure data quality and reliability through testing, documentation, and monitoring
• Collaborate across teams to understand data needs and deliver solutions that scale