Octopus Energy

Customer Support

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

Customer Service Advisor – Prepay Energy

Manager

• You identify relevant political and institutional stakeholders, maintain and expand our political network, and represent the company’s activities and interests to policymakers at the federal level as well as in the relevant associations and institutions
• You are responsible for the full scope of association-related political work in the energy sector and monitor and analyze market developments
• You participate in committees and working groups and, together with other market participants, help drive the objectives that advance Germany’s energy transition
• You prepare relevant topics for internal and external corporate communications and continuously develop them
• You are responsible for political-context events and stakeholder meetings from identification and planning through to execution

Senior Political and Public Affairs Manager

Product Manager

• Partner with multiple business units to deliver new features for Octopus Charge, Cosy, and Home Mini products
• Migrate Octopus Energy-specific features from external repositories into newly created infrastructure
• Collaborate across diverse teams to create shared vision and alignment
• Build and maintain product roadmaps that span multiple disciplines and highlight cross-dependencies
• Monitor industry or regulatory changes affecting timelines and scope of deliverables
• Ensure consistency over the full range of products and the manifestation of Octopus values in them
• Work closely with customer-facing teams to communicate new feature launches and deprecations effectively

Program Manager

• Own end-to-end delivery of key supply chain programmes (e.g. warehouse transitions, transport strategy, carrier onboarding).
• Define project scope, milestones, risks, and success measures, ensuring delivery to agreed cost, time, and quality.
• Build clear governance and reporting frameworks, providing regular updates to senior leadership.
• Work with Data and Finance teams to gather, clean, and align operational data from multiple sources.
• Develop dashboards and reporting frameworks to track cost, service, utilisation, and delivery performance.
• Use data insights to prioritise initiatives, highlight opportunities, and inform leadership decisions.
• Bridge the gap while data is being structured by using available information to build a clear operational picture.
• Collaborate with teams to make data accurate, accessible, and actionable across all logistics programmes.
• As programmes mature, evolve the role into driving ongoing improvement across logistics and supply chain operations.
• Coach teams to identify inefficiencies, challenge existing processes, and implement practical, data-led solutions.
• Partner with Operations and Finance to quantify benefits, monitor KPIs, and ensure improvements are sustained long term.
• Champion simplicity, standardisation, and shared learning so that improvement becomes part of daily operations.
• Coordinate stakeholders across Operations, Procurement, Finance, and Data to align on programme delivery.
• Manage relationships with external partners (3PLs, carriers, and suppliers) to ensure service, cost, and performance targets are met.
• Provide concise, data-driven updates to senior leadership on progress, risks, and mitigations.

Programme Manager, Supply Chain

Procurement

• Purchase electricity to supply our B2B and B2C customers with French, renewable power
• Anticipate and forecast green energy purchases
• Develop and maintain a pipeline of renewable energy plants
• Develop direct partnerships with renewable energy producers
• Negotiate bank guarantees with producers and their aggregators
• Obtain the Vertvolt Label
• Monitor and participate in the audit of the Vertvolt Label by ADEME
• Monitor and ensure Octopus’s compliance with various environmental mechanisms and regulations
• Participate in initiatives that promote the development of renewable energy

Sourcing Manager

Financial Planning and Analysis

• Lead our core finance functions - Financial Management & Accounting, Financial Operations, Financial Risk, and Pricing.
• Support our Strategic Finance team in financial planning.
• Responsible for performance, planning and development across each area in finance including leading a team of exceptional people to unlock their full potential.
• Drive the rollout of low carbon technologies in homes across the UK.

Social Media Manager

• Create stuff: join our small but mighty content team to create scroll-stopping video and written social posts - think memes, campaign launches, easy to understand explainers. We don’t rely on external agencies and long-winded strategy decks, it’s on you to come up with ideas based on customer insight and make them happen.
• Listen and lurk: use social listening tools to predict wider trends, better understand our customers, our competition, the wider EV industry and climate. Supported by our customer care team, look for reactive opportunities to build engagement with Octopus EV.
• Measure impact: you’ll look at the data to help us test, learn and meaningfully improve our content performance.
• Keep the wheels turning: you’ll be responsible for getting our content from idea to feed. We don’t do long-term scheduling and content calendars. Instead with your finger firmly on the pulse you’ll prioritise our output week-to-week to keep it timely, fresh and impactful.
• Think bigger: create social-first content that can also be edited for other purposes e.g. in emails, shared by our sales teams
• Know our audiences in and out - and what excites them. Your focus will be on drivers - potential EV leasing customers, but you’ll also need to create content for people who can get their car through their employer (via salary sacrifice), and at times the decision makers in businesses who could join our salary sacrifice scheme.

Social Media Content Creator

• Estrategia de inversión en medios:
• Gestión del equipo de Media y Performance
• Definir el media plan anual multicanal alineado con objetivos comerciales.
• Priorizar canales basados en contribución real a captación y marca.
• Optimizar CAC/CPA asegurando eficiencia por canal.
• Asegurar reporting constante y trazabilidad de resultados.
• Supervisar agencias y partners actuales.
• Establecer acuerdos con medios premium (digital, CTV, audio, OOH).
• Liderar acuerdos directos y condiciones preferentes con medios.
• Identificar oportunidades de rebates y optimizaciones logísticas.
• Compartir aprendizajes con Global Media y equipamientos locales.
• Implantar metodologías de atribución y medición incremental.
• Colaborar con Analytics para reporting unificado.

Head of Media, Growth Investment

• Design effective customer journeys to encourage customers with overdue payments to settle their debts.
• Implement tailored solutions to enable financially vulnerable customers to regularize their situation, as well as compassionate, personalized, and innovative measures to support them sustainably.
• Create specific pathways and support programs for vulnerable customers.
• Analyze business needs and write clear, detailed, operational specifications to articulate requirements while ensuring smooth communication with the technical team.
• Oversee sometimes long and complex projects, acting as the primary point of contact for technical teams.
• Establish contracts and operational procedures for information exchange.
• Monitor partner recovery performance in detail.
• Steer strategy based on partner performance.
• Implement KPIs and dashboards to measure the impact of implemented solutions.
• Propose improvements based on field feedback and data analysis.
• Actively contribute to defining the recovery team's project roadmap.
• Strengthen our partner network and institutional relationships to help clients access financial and social assistance.
• Develop processes dedicated to vulnerable clients by offering enhanced support.
• Contribute to implementing innovative and creative solutions for financially precarious clients.

Debt Recovery Manager

Digital Marketing

• The "Octopus Digital Marketer" plays a crucial role in all aspects of modern "marketing," where "digital" is no longer a specialty but the foundational environment for all activities. This role is responsible for data-driven situational awareness, identifying growth opportunities and bottlenecks, and the relentless pursuit of necessary actions across all digital touch points and customer journeys where the brand interacts with customers, including Earned media (PR), Owned media, and CRM.
• New Customer Acquisition: Execute overall advertising activities in Japan, and lead the optimisation of advertising and the entire acquisition journey by measuring effectiveness and sharing analysis with the team.
• New Customer Acquisition: Lead the planning, execution, and reporting of promotional campaigns.
• Customer Retention: Based on effectiveness measurements and analysis of customer journeys and site engagement related to retention, propose hypotheses and ideas, and collaborate with Owned Channel and UI/UX teams to contribute to retention maximisation.
• SEO/AIO: Continuously plan, execute, and optimise actions to create effective synergy between Paid and Owned channels by sharing and exchanging the latest knowledge and information with the Owned Channel team.
• Ensure consistent brand tone of voice (new services/products, media releases, etc.).
• Lead the optimisation of the technical/engineering aspects supporting the digital marketing foundation, such as Google Analytics design, website metadata optimisation, CMS SEO design, and data tracking features, in collaboration with front-end team members.
• Conduct regular, comprehensive review and verification of new digital sales channel development and analysis tools for digital channels, including Owned/Earned, that should be introduced or replaced in the future. Also, exchange information and collaborate with the global digital team as necessary.