Nymbus

Growth Marketing

• Own the primary outcome: net new member and customer growth for Nymbus Labs launch brands
• Architect a go-to-market strategy and build demand from scratch
• Own the full acquisition strategy for paid, owned, and earned media
• Drive net new member and customer growth for Nymbus Labs launch brands
• Serve as the strategic authority on GTM and acquisition investment across the funnel
• Translate client business goals into measurable acquisition strategies
• Develop proactive recommendations that anticipate client needs

Senior Manager, Growth Marketing

AI Engineer

• Nymbus is building the next generation of fintech platforms.
• Owns the architecture from system design through production hardening.
• Collaborate with Builders and Shippers to deliver outcomes end-to-end.
• Define and enforce design patterns, build foundational technical components, harden solutions for production, and own operational architecture using AI-first methodology.
• Operate as one-third of a high-autonomy squad that owns outcomes from problem definition through production operation.
• Create the design and implement the foundational components.
• Use AI-powered tools to explore architecture alternatives and accelerate design reviews and implementations.

AI Product Architect

IT Support

• Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
• Identify, troubleshoot, and resolve IT-related issues.
• Manage onboarding, offboarding, account provisioning, and access changes.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
• Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
• Maintain IT assets, software licensing, and operational documentation.
• Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

Enterprise IT Support Specialist

Accounting Manager

• Provide exceptional internal and external customer service for all digital clients.
• Learning & maintaining knowledge of Nymbus suite of products.
• Perform all digital general ledger reconciliation activities (including but not limited to loans, deposits, accrued interest).
• Perform all digital general ledger functions.
• Resolve reconciliation exceptions.
• Federal reserve reconciliations.
• Resolve any mapping discrepancies.
• Assist in implementation of producing and maintaining all digital client’s chart of accounts. Manage new general ledger initiatives.
• Perform interest calculations and adjustments.
• Perform money movement.
• Provide support & research regarding reconciliation.
• Proactively identify and implement areas of improvement in all aspects of current functions.
• Work & manage all tickets within Rules of Engagement for all Digital Operations tickets.
• Perform all other related duties as required or assigned

Digital Accounting Specialist

DevOps Engineer

• Execute production and non-production deployments using Helm, ArgoCD, and Rancher, following established release procedures and exercising independent judgment when conditions deviate from expected.
• Manage Helm chart configurations and releases, ensuring deployments are consistent, repeatable, and aligned with the intended release state across environments.
• Use ArgoCD to monitor application sync status, manage rollouts, and respond to drift or deployment failures in a timely and methodical manner.
• Operate within Rancher to manage Kubernetes cluster workloads, validate pod health, and troubleshoot deployment-level issues across environments.
• Build working knowledge of the Nymbus platform architecture to inform deployment decisions and speed up issue diagnosis.
• Participate in off-hours release windows, including evenings and weekends as scheduled, to support deployments that require low-traffic maintenance windows.
• Monitor system behavior immediately following deployments, identifying anomalies early and escalating or rolling back as appropriate.
• Contribute to release documentation, deployment runbooks, and post-release summaries.
• Partner with the Release Coordination team to confirm deployment readiness, flag blockers early, and maintain clear communication throughout the release cycle.
• Use AI coding tools as a core part of how you work: drafting and reviewing merge requests, generating boilerplate config and chart changes, and speeding up routine deployment tasks.
• Identify repetitive or manual steps in the release process and build small tools, scripts, or automations (AI-assisted or otherwise) to eliminate them and streamline the team's workflow.

Release Engineer

Artificial Intelligence

• Own delivery, validation, and operational readiness using AI-first methodology
• Ensure working software reaches production reliably and meets quality standards
• Define acceptance criteria
• Automate validation and manage releases
• Monitor production health and drive operational excellence using AI-assisted workflows
• Collaborate with the Builder and Architect on specifications and system design

AI Product Shipper

• You will design, specify, and build products using AI-first methodology
• You own the build — from specification through implementation
• You operate with an AI-first, spec-first mindset, leveraging tools like Kiro and Claude to accelerate every phase of product creation
• Own end-to-end product design from problem definition through system behavior and user experience
• Author clear, testable, implementation-ready specifications using AI-assisted workflows
• Define APIs, data models, and interaction patterns in partnership with the squad Architect
• Build working software using AI-assisted development workflows as the primary creation method
• Prototype and validate solutions rapidly before committing to full implementation
• Partner daily with the Architect on API design, data modeling, and system architecture decisions
• Coordinate with the Shipper on acceptance criteria, testability, and release readiness
• Maintain shared context with squad partners through specifications, documentation, and working demos
• Apply expertise in one or more domains such as Core Banking, Digital Banking, Lending, Payments, and Cards

AI Product Builder

Operations

• Own and oversee end-to-end service delivery across all managed services operational domains
• Hold SLA accountability
• Lead and develop two established operational leaders and their teams
• Serve as the senior escalation point for operational client issues requiring executive-level engagement
• Lead the redesign of the Banking Operations model with agentic AI, automation, and scalability as first principles
• Partner with product, engineering, and the Applied AI Practice to identify, prioritize, and implement automation opportunities
• Build and maintain executive-level relationships with key managed services clients
• Hire, develop, and retain operational leaders who can execute in a transformation environment

SVP, Banking Operations

Marketing

• Own the overall strategy to increase the lifetime value of account holders
• Simplify and translate complex technical/banking product capabilities into high-impact marketing stories that accelerate the sales cycle
• Increase funding rates for new account holders
• Increase deposit and loan volumes of account holders
• Increase product utilization of account holders
• Nurture, engage, and educate account holders to increase retention rates
• Own the post-acquisition member lifecycle strategy across onboarding, activation, engagement, cross-sell, and retention—designing the journey framework, trigger logic, and success metrics for each stage
• Design and manage 30/60/90-day onboarding programs that drive account funding, first-product activation, and early engagement habits for new members
• Build and optimize cross-sell and upsell programs that progress members up the product ladder—from core account to deposits, loans, and ancillary products
• Develop retention and win-back programs using behavioral signals and churn risk indicators to intervene before member attrition occurs
• Own the member segmentation framework—behavioral, product-usage, and lifecycle-stage-based—that underpins all downstream programs and personalization strategies
• Own the strategy and hands-on execution of email, push, and SMS marketing programs across multiple client brands, including ad-hoc communications, advanced marketing automation, and nurture campaigns
• Build, test, and optimize automated lifecycle journeys directly within marketing automation platforms
• Set quality standards and ensure consistency across all client programs; document SOPs and playbooks that scale best practices across the portfolio
• Partner with marketing leadership to design and own client reporting frameworks that deliver actionable insights and clearly communicate performance against strategic objectives
• Synthesize cross-channel performance data, surfacing trends, diagnosing root causes, and driving data-informed optimization decisions with urgency and precision
• Define measurement frameworks and govern campaign tracking infrastructure—including UTM standards, website tagging strategies, and analytics configuration—to ensure governance and data integrity across all client programs
• Proactively scout and champion new lifecycle marketing opportunities across the client portfolio, leading cross-functional collaboration to develop, prioritize, and activate initiatives that deliver measurable business impact
• Champion AI-driven marketing innovation, integrating predictive analytics and machine learning into lifecycle strategy and campaign execution

Senior Lifecycle Marketing Manager

Customer Support

• Efficiently answer inbound calls, secure messages and other communications from digital bank clients.
• Accurately manage communication for new digital bank customers related to new account onboarding.
• Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively.
• Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries.
• Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted.
• Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies.
• Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement.
• Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills. Actively participate in coaching and feedback sessions by setting goals and achieving results.
• Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions.
• Perform all other related duties as required or assigned.

Digital Support Specialist

Manager

• Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Track sprint commitments, progress, and outcomes to support predictable delivery
• Reinforce Agile best practices and help teams continuously improve how they work
• Coordinate tasks, dependencies, and handoffs across team members
• Maintain accurate delivery tracking and status reporting
• Identify blockers, risks, and delivery issues early and escalate as appropriate
• Support Delivery Managers and Delivery Leads with follow-through on action items and milestones
• Support adoption of standard delivery processes, tools, and cadences
• Ensure teams consistently follow defined workflows and reporting expectations
• Gather feedback from delivery teams and partners to help improve delivery practices over time