Nymbus

Vice President

• Lead the strategy, execution, and evolution of our Core Banking platform
• Define and execute product vision and roadmap
• Drive innovation for API-first capabilities
• Partner with clients to align product evolution with goals
• Oversee strategy for Core Reports and Integrations
• Collaborate with internal teams to deliver high-quality product releases

Senior Vice President, Product

Technical Account Manager

• Serve as the dedicated technical advisor for assigned enterprise and high-value clients.
• Develop a deep understanding of clients’ business objectives, system configuration, and integration needs.
• Conduct regular technical business reviews to optimize usage, assess client health, and identify areas for improvement.
• Provide strategic guidance on product implementation, best practices, and support.
• Assist clients in diagnosing and resolving complex technical issues.
• Work closely with Product Support, Engineering, and Development teams to resolve escalations efficiently.
• Guide clients through API integrations, data migrations, and system configurations.
• Monitor system performance and proactively address potential issues before they impact operations.
• Manage critical escalations to ensure timely resolution of high-impact technical problems.
• Deliver tailored training sessions on product features, capabilities, and best practices.
• Guide clients through new feature rollouts, ensuring proper adoption and utilization.
• Provide clients with technical documentation, FAQs, and knowledge base articles to support self-service learning.
• Act as the voice of the client, advocating for product improvements and influencing the roadmap.
• Collaborate with Sales and Client Success teams to support renewals, expansions, and upsell opportunities.
• Work alongside Product Managers to relay client feedback and drive feature enhancements.
• Partner with Professional Services to ensure smooth onboarding and implementation projects.
• Track key account health metrics, identifying risks and opportunities for intervention.
• Develop and refine playbooks for handling common technical challenges and customer workflows.
• Stay up to date with Fintech industry trends, regulatory requirements, and evolving best practices.

Customer Support

• Efficiently answer inbound calls, secure messages and other communications from digital bank clients.
• Accurately manage communication for new digital bank customers related to new account onboarding.
• Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively.
• Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries.
• Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted.
• Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies.
• Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement.
• Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills.
• Actively participate in coaching and feedback sessions by setting goals and achieving results.
• Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions.
• Perform all other related duties as required or assigned.

Digital Support Specialist

Ecommerce

• Lead and oversee the daily operations of a multi-tenant digital contact center, ensuring exceptional service delivery across multiple banking clients.
• Establish and uphold performance standards for agents and supervisors, promoting accountability, professionalism, and continuous improvement.
• Monitor and analyze operational metrics (AHT, AWA, FCR, SLA, CSAT) to identify opportunities for improvement and ensure key performance indicators are consistently achieved.
• Manage scheduling, workforce allocation, and quality assurance programs to maintain efficiency and service consistency.
• Conduct regular performance evaluations, provide ongoing coaching and feedback, and implement individual development plans to build a high-performing team.
• Serve as a trusted operational partner to client institutions, representing the contact center in executive meetings, performance reviews, and strategic discussions.
• Present data-driven insights, performance outcomes, and strategic recommendations to the VP of Digital Experience, Strategy and Innovation and client stakeholders.
• Collaborate with clients and internal leadership to align service delivery with business goals, operational KPIs, and compliance requirements.
• Proactively address and resolve client concerns, ensuring satisfaction and long-term relationship growth.
• Leverage reporting tools and analytics to identify operational trends, optimize workflows, and enhance the customer experience.
• Translate complex data into actionable insights that inform staffing decisions, training priorities, and process improvements.
• Drive innovation by collaborating with technology and product teams to implement automation, omnichannel tools, and emerging best practices.
• Ensure strict adherence to contact center policies, client SLAs, and regulatory requirements, including the Bank Secrecy Act (BSA), Consumer Privacy, and Federal Regulations.
• Partner with fraud operations teams to detect and mitigate fraud risk through data analysis and process optimization.
• Maintain audit readiness by ensuring operational documentation, training, and performance reporting are current and accurate.
• Promote a culture of accountability, empowerment, and respect, where every team member is encouraged to contribute to service excellence.
• Lead by example — demonstrating integrity, empathy, and resilience in decision-making and communication.
• Recruit, train, and mentor staff to ensure ongoing professional development and a strong pipeline of future leaders.
• Support high-volume periods by assisting with inbound calls, chats, or escalations as needed.
• Provide operational leadership in new client onboarding and implementation projects, ensuring smooth integration into existing workflows.
• Partner cross-functionally to enhance customer experience strategies, optimize digital channels, and align with innovation initiatives.
• Participate in special projects or organizational initiatives as assigned by executive leadership.

Digital Experience Center Manager

Compliance

• Assist the Director of Compliance in maintaining compliance-related programs for operating line of business functions, including compliance monitoring, internal control testing, and preparation of written reports.
• Perform compliance reviews based on predetermined compliance review schedule and report results to the Director of Compliance for further escalation.
• Assist in monitoring the implementation of corrective actions to address compliance-related issues revealed during compliance reviews.
• Assist in the review of marketing and advertising, annual review of departmental policies and procedures, and response to complaints as assigned.
• Responsible for monthly complaint and service issue reporting and trend analysis for digital clients.
• Monitor regulatory change through internal systems, governmental and regulatory guidance.
• Partner with cross-functional teams to develop content and help execute training programs for regulatory issues.
• Help support new product development and act as a supplemental resource for regulatory compliance requirements.

Compliance Analyst

Consultant

• Manage end-to-end delivery of Core banking implementations, including planning, execution, and post-go-live support.
• Lead cross-functional project teams, including internal stakeholders, clients, and third-party vendors, to ensure project milestones are achieved.
• Translate client requirements into actionable project plans that balance structure with flexibility.
• Serve as a trusted advisor to clients throughout the implementation lifecycle, ensuring transparency, alignment, and satisfaction.
• Facilitate key project meetings, including kickoffs, status updates, and decision reviews.
• Manage scope, expectations, and communications with precision and professionalism.
• Apply the Nymbus project management framework to deliver projects on time, within budget, and with measurable outcomes.
• Track project progress through detailed schedules, reports, and dashboards; identify and mitigate risks proactively.
• Oversee critical deliverables such as data migration, testing, configuration, and deployment.
• Maintain project documentation including meeting minutes, decision logs, risk registers, and change requests.
• Support audit readiness and compliance by ensuring consistent documentation practices.
• Provide feedback and recommendations to enhance implementation tools, templates, and processes.
• Share lessons learned and contribute to the continuous evolution of the Nymbus implementation playbook.
• Mentor junior consultants and project coordinators, fostering growth and excellence within the team.

Senior Core Implementations Consultant

Support Engineer

• Act as the primary point of contact for technical support requests related to software applications, tools, and platforms.
• Diagnose, investigate, and resolve software issues, escalating complex cases to engineering teams when necessary.
• Collaborate closely with software engineers to analyze logs, trace errors, and suggest fixes or enhancements.
• Monitor system performance, track incidents, and provide regular status updates to stakeholders.
• Document technical issues, troubleshooting steps, and solutions in knowledge base systems.
• Perform root cause analysis of recurring issues and recommend preventive measures.
• Support software deployments, patches, and upgrades, including testing and validation.
• Ensure compliance with SLAs (Service Level Agreements) and maintain high-quality service standards.
• Provide technical guidance and training to users on system features, updates, and best practices.
• Participate in continuous improvement initiatives, contributing feedback for product stability and user experience enhancements.

Support Analyst

Operations

• The Digital Operations Specialist is responsible for performing and overseeing all deposit servicing functions and associated money movement for Nymbus digital clients. This role serves as the primary liaison and subject matter expert for back office operations, ensuring accuracy, compliance, and timely resolution of exceptions.\n• In addition to delivering exceptional internal and external customer service, the Digital Operations Specialist manages back office functions—including ACH exception processing, wires, MRDC review, and ticket resolution—while supporting the production and maintenance of client accounts. They proactively identify and implement process improvements, manage new product initiatives and ensure all work is performed in accordance with established policies, procedures, and Service Level Agreements (SLAs).\n• Success in this role requires strong analytical skills, diligence in managing deadlines, and the ability to collaborate with cross-functional teams to achieve operational excellence. The Digital Operations Specialist will also provide guidance and support to peers, ensuring team goals are met, and projects are executed effectively.