Nymbus

Software Engineer

• Contribute to project architecture, ensuring alignment with user requirements and adherence to industry best practices.
• Proactively provide and implement recommendations to enhance application quality and stability, continuously seeking opportunities for improvement.
• Analyze user requirements for effective implementation and contribute to UX design to create intuitive interfaces.
• Implement designs and business logic using Swift, SwiftUI, Objective-C, Kotlin and related programming languages and frameworks.
• Hands-on experience maintaining iOS and Android build and release pipelines, including provisioning profiles, certificates, keystores, and app signing.
• Hands-on experience with mobile CI/CD and testing infrastructure (e.g., Bitrise, TeamCity, BrowserStack or equivalent tools).
• Integrate mobile applications with back-end systems, ensuring seamless functionality and data exchange.
• Utilize and improve, as needed, our Continuous Integration and Continuous Delivery (CI/CD) processes to streamline builds and deployments.
• Stay up to date with industry trends and advancements in iOS and Android development.
• Collaborate and communicate effectively with developers, product managers, and stakeholders.
• Maintain code quality and documentation by following best practices and coding standards.
• Use Atlassian products such as Jira and Confluence to manage tasks, provide estimates, track time, and support release delivery.
• Troubleshoot and resolve issues efficiently to ensure optimal performance and user experience.
• Embrace an AI-first approach to engineering and demonstrate ownership of learning and leveraging new technologies throughout our service delivery lifecycle.

Lead Mobile Engineer

Full-stack Engineer

• Build and ship production features across backend, frontend, and AI-enabled workflows
• Use AI tools (Claude, AWS Kiro, Copilot, etc.) as force multipliers—not crutches
• Write clean, readable, testable code that can scale with the business
• Collaborate with product management and design teams to turn ambiguous problems into working solutions
• Prototype quickly, validate assumptions, and iterate based on real feedback
• Improve developer productivity through automation, tooling, and experimentation
• Learn our systems deeply and continuously raise the quality bar

AI-First Software Engineer, Entry Level

Ecommerce

• Own the design, delivery, and continuous improvement of onboarding programs for new hires supporting financial institution customers and members.
• Lead the development and maintenance of ongoing training and continuous education programs for agents, supervisors, and leaders.
• Establish and manage recurring training cadences, including refresher training, certifications, and upskilling initiatives.
• Define and maintain role-based learning paths aligned to operational expectations, quality standards, regulatory requirements, and career progression.
• Partner with, guide, and enable the DXC Training Specialist in the execution of new hire onboarding and continuous training programs, ensuring consistency, quality, and alignment to DXC standards.

Digital Experience Center Manager – Training and Operational Success

• Design, develop, and maintain all new hire training materials, including the DXC training manual, training syllabus, job aids, and digital learning content.
• Facilitate all new hire onboarding and training programs, ensuring content is engaging, effective, and aligned with operational goals.
• Integrate positivity, morale-building techniques, and adult learning best practices into training delivery to foster confidence, engagement, and team cohesion.
• Develop and implement gamification strategies within CCaaS tools and training programs (e.g., challenges, scorecards, recognition, and incentives) to reinforce learning, drive healthy competition, and improve performance outcomes.
• Partner with Team Leads to conduct early performance monitoring, identify skill gaps, and provide targeted one-on-one coaching and remediation.
• Document early performance monitoring methods and share findings with Team Leads and the Senior Director of the DXC.
• Ensure new hires achieve a minimum score of 80% on training knowledge assessments and 80% or higher on new hire scorecard evaluations within their first 30 days.
• Deliver remedial training when performance thresholds are not met and update training curriculum based on performance trends, feedback, and process changes.
• Develop and execute a sustainment training schedule informed by quality findings, performance metrics, system updates, and emerging risks.
• Collaborate closely with Quality Assurance to identify high-risk areas and align remediation strategies.
• Support Team Leads by reinforcing coaching techniques and engagement strategies that promote morale, accountability, and continuous improvement.
• Work closely with Implementation and Product teams to stay informed of new platform releases, feature enhancements, and process updates.
• Translate product and implementation changes into clear, actionable training materials and communications for agents.
• Ensure training content, job aids, and sustainment materials are updated proactively to reflect system changes and new functionality.
• Provide feedback to Product and Implementation teams based on agent experience, training outcomes, and operational insights.
• Provide real-time chat support to agents for questions related to systems, processes, and customer interactions.
• Monitor new agent sentiment and engagement during customer interactions, identifying trends that impact performance, morale, and customer satisfaction.
• Communicate observed trends, coaching actions, and engagement opportunities to Team Leads and leadership.
• Assist with troubleshooting agent issues related to tools, workflows, or customer scenarios.
• Handle a portion of live phone, application, email, and chat interactions to maintain hands-on knowledge of systems, processes, and customer needs.
• Partner with Team Leads, Quality Assurance, leadership, Product, and Implementation teams to ensure training aligns with operational and customer experience objectives.
• Generate, analyze, and present reports related to performance, training effectiveness, engagement, and sentiment trends.
• Identify and submit recommendations for process improvements, training enhancements, or CCaaS optimizations that support agent success and customer outcomes.

Digital Experience Center Training and Support Specialist

Creative Strategist

• Own the end-to-end creation of new client brands launched through Nymbus, from strategy and positioning through expression, launch, and evolution.
• Lead brand strategy engagements, including naming, messaging, visual identity systems, and brand playbooks.
• Execute client brand campaign development, ensuring brand strategy is activated through cohesive, high impact campaigns that drive demand, support growth objectives, and demonstrate the value of Labs as a strategic partner.
• Ensure creative work consistently reflects strong strategic thinking and differentiated market positioning.
• Strengthen clarity, consistency, and impact of the Nymbus brand across all channels and touchpoints.
• Provide creative leadership for corporate marketing initiatives, campaigns, content, and digital experiences.
• Oversee creative direction and evolution of the Nymbus website and major brand moments.
• Define and uphold the creative bar for the organization.
• Establish principles, frameworks, and standards that guide brand and marketing work.
• Shift creative from managing requests to setting direction and proactively shaping brands.
• Partner with sales and marketing to support pre-sales efforts through early-stage brand concepts and creative territories.
• Ensure creative work supports prospect engagement, deal momentum, and demand generation.
• Contribute to growth in creative and brand-related revenue within Nymbus Labs.
• Build and scale creative capability through internal talent development and strategic use of external partners.
• Establish effective intake, prioritization, and ways of working that enable focus and impact.
• Operate as a senior strategic partner who influences direction early, rather than functioning as a downstream service provider.

Lead Mobile Engineer

AI-First Software Engineer, Entry Level

Digital Experience Center Manager – Training and Operational Success

Digital Experience Center Training and Support Specialist

Head of Creative and Brand