Digital Support Specialist

Nymbus

Customer Support Specialist providing solutions for banking clients at Nymbus. Handling communications, issues, and account onboarding with a focus on customer satisfaction.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Efficiently answer inbound calls, secure messages and other communications from digital bank clients.
Accurately manage communication for new digital bank customers related to new account onboarding.
Solve problems and answer questions; listen to and anticipate clients’ needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively.
Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries.
Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted.
Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies.
Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement.
Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills. Actively participate in coaching and feedback sessions by setting goals and achieving results.
Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions.
Perform all other related duties as required or assigned.

Requirements

What you’ll need

Associate’s Degree or equivalent experience in a related field
2+ years of relevant experience in the financial industry
Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.)
Working knowledge of computer hardware and software systems, and diagnostic utilities
Expert communication and documentation skills, both verbal as well as written
Strong technical training skills and detail oriented
Exceptional interpersonal and client engagement skills
Proven analytical, strong attention to detail and problem-solving skills
Ability to prioritize work to meet deadlines
Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

Benefits

Comp & perks

Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.
Annual Cash Bonus and Equity Options commensurate with the role level and experience.
Fully Remote.
401(k) plan.
Insurance - Health, Dental, and Vision.
Time Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencecustomer serviceproblem-solvingdata validationticket resolutionaccount onboardingcomputer hardwaresoftware systemsdiagnostic utilitiesattention to detail

Soft Skills

communication skillsdocumentation skillsinterpersonal skillsclient engagementanalytical skillsflexibilitytime managementself-improvementgoal settingcoaching

Certifications

Associate’s Degree