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Nymbus

Enterprise IT Support Specialist

Nymbus

Enterprise IT Support Specialist providing day-to-day technical support for a fintech company's IT needs. Collaborating with teams and leveraging AI for improved efficiency.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $38 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1 and Tier 2 technical support, managing identity and access management, and configuring macOS and Windows devices. Strong focus on troubleshooting, documentation, and collaboration to enhance Enterprise IT operations.

Highest-signal resume keywords
IT Support ExperienceIdentity And Access Management (IAM)Mobile Device Management (MDM)SaaS Application SupportIT Service Management (ITSM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportTroubleshootingAccount ProvisioningAccess ManagementDevice ConfigurationMacOS SupportWindows SupportDocumentationOperational ManagementSoftware Licensing
Soft Skills
CommunicationOrganizationCustomer ServiceOwnershipCuriosity
Tools & Technologies
Mobile Device Management (MDM)IT Service Management (ITSM)Single Sign-On (SSO)Multi-Factor Authentication (MFA)Collaboration Tools
Industry Keywords
Enterprise ITSystems AdministrationCloud-Based ApplicationsTechnical Issue Resolution

Tech Stack

Tools & technologies
CloudITSMMacOS

About the role

Key responsibilities & impact
  • Provide Tier 1 and Tier 2 technical support for employees across hardware, software, SaaS applications, and collaboration tools.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Manage onboarding, offboarding, account provisioning, and access changes.
  • Administer identity and access management, including SSO, MFA, user accounts, and permissions.
  • Configure, deploy, and support macOS and Windows devices using Mobile Device Management (MDM) platforms.
  • Document, prioritize, and resolve support requests using the IT Service Management (ITSM) platform.
  • Maintain IT assets, software licensing, and operational documentation.
  • Collaborate with other IT teams to resolve technical issues and improve Enterprise IT operations.

Requirements

What you’ll need
  • 3+ years of experience in IT Support, Enterprise IT, or Systems Administration.
  • Experience supporting macOS and Windows environments.
  • Experience with identity and access management (IAM), Single Sign-On (SSO), and Mobile Device Management (MDM).
  • Experience with cloud-based SaaS applications and ITSM platforms.
  • Strong troubleshooting, communication, organization, and customer service skills.
  • Self-starter with strong ownership, curiosity, and a continuous improvement mindset.

Benefits

Comp & perks
  • Hourly pay: $38.00
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Remote
  • 401(k) plan
  • Insurance - Health, Dental and Vision
  • Paid Time Off