Customer Success Manager, Business Services
RELX
Customer Success Manager
NVIDIA
full-time
Posted on:
Location Type: Remote
Location: Remote • California, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $356,500 per year
Job Level
SeniorLead
About the role
- Establish relationships with customer contacts that are pivotal in the successful adoption and use of NVIDIA software solutions at the customer site.
- Develop individual success plans to effectively help customers achieve their desired business outcomes, which will lead to adoption, revenue growth, and cross-selling into new departments.
- Introduce them to our training courses to empower the customer’s with their usage of the products.
- Lead customer onboarding including detailing status, establishing next steps, addressing operational blocks, proactively supporting customer through external project issues acting as a trusted advisor to end-users, and ensuring clients derive maximum value from their investment.
- Consistently examine business value metrics and support internal development of resources, education, and tools to broadly share this messaging.
- Identify customer churn risks and work with the account team to build a risk mitigation plan.
- Be the voice of the customer.
- Provide a feedback loop to the product organization about likes and dislikes of the product, key features desired, bugs they find and roadmap prioritization from our key customers.
Requirements
- BA degree or equivalent experience
- 10+ years experience in Customer Success, sales, professional services, project management or customer facing solution architecture role
- A solid understanding of the NVIDIA enterprise software portfolio
- A real passion for getting things done in a multifaceted sales and technology environment.
- Proven ability to provide thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
Benefits
- equity
- benefits 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NVIDIA software solutionscustomer successproject managementsolution architecturebusiness value metricsrisk mitigation planningcross-sellingcustomer onboardingtraining course developmentfeedback analysis
Soft skills
relationship buildingstrategic thinkingeffective communicationinfluencingproblem-solvingtrusted advisorpassion for executioncross-functional collaborationcustomer advocacyvision articulation
Certifications
BA degree
