Tech Stack
CloudITSMJavaScriptNode.js
About the role
- Maintain, optimize, and expand Jira Software and Jira IT Service Management in the Atlassian Cloud
- Design, configure, and maintain Jira Software and Jira ITSM projects
- Develop and optimize JQL queries, workflows, automations, and permissions to support business operations
- Collaborate with stakeholders to gather requirements and deliver scalable Jira solutions
- Utilize Jira REST APIs and scripting (HTML/JavaScript) for customizations and integrations
- Work with key plugins such as ScriptRunner, JMWE, Email This Issue, Extension for Jira Service Desk
- Provide clear, well-structured documentation and communicate technical concepts effectively to diverse audiences
- Support Jira on-premise to cloud migration efforts (strong plus)
Requirements
- 8+ years experience managing Jira Software and ITSM projects, including workflows, permissions, and automations
- 5+ years expert-level proficiency in JQL for building complex queries
- 5+ years experience using Jira REST APIs and scripting (HTML/JavaScript) for custom integrations and enhancements
- Hands-on experience with Jira ITSM configuration
- Preferred experience with Jira on-premise to cloud migration
- Familiarity with Atlassian Access and basic understanding of Active Directory and access controls
- Experience with plugins: ScriptRunner, JMWE, Email This Issue, Extension for Jira Service Desk
- Exceptional written and verbal communication skills in English (CEFR C2 or equivalent)