Gartner

Lead Software Engineer, ServiceNow Architect/Developer, SAM, HAM

Gartner

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Senior

Tech Stack

AngularAWSAzureITSMJavaMS SQL ServerReactServiceNowSQL

About the role

  • Lead the design, development, and implementation of ServiceNow solutions for ITAM, ITOM, ITSM, SPM, HRSD
  • Integrate third party Software Assets Data with ServiceNow SAM application
  • Provide subject matter expertise in design, development and implementation within the ServiceNow Platform for ITAM applications
  • Provide technical guidance and mentorship to junior developers
  • Proactively identify issues, troubleshoot and provide fixes; work on support tickets
  • Maintain knowledge of the latest ServiceNow features
  • Document processes and produce Technical Design Documents
  • Collaborate closely with stakeholders, ServiceNow Product Owner, ServiceNow Architect and Business Analyst to build solutions

Requirements

  • 7-8 years’ experience in software development in ServiceNow
  • Hands-on experience working on ITAM (Software Asset Management, Hardware Asset Management), ITOM, ITSM
  • Demonstrated ability to advise customers on the proper use of the Common Service Data Model (CSDM) and its implications across ServiceNow products
  • Advanced ServiceNow technical skills
  • Experience integrating ServiceNow with other tools and third-party Software Asset data
  • Experience with ServiceNow product suites: ITAM, ITOM, ITSM, SPM, HRSD
  • Ability to provide technical guidance to junior developers
  • Proactively identify, troubleshoot and fix issues; work on support tickets
  • Document processes and create Technical Design Documents
  • Excellent problem-solving and analytical skills
  • Good communication and interpersonal skills
  • Certified ServiceNow Administrator
  • Certified Implementation Specialist in SAM
  • Preferred: Experience with Agile development methodologies
  • Preferred: Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB)
  • Preferred: Familiarity with ServiceNow Discovery and Service Mapping
  • Preferred: Experience with automated testing and CI/CD pipelines