ServiceNow

• Administer and optimize ServiceNow instances
• Manage updates, upgrades, and Store apps with change controls
• Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals)
• Enable deflection and incident/request handoffs
• Design Flow Designer/Integration Hub automations
• Implement Now Assist features with governance and KPIs
• Translate business needs into epics/stories
• Build REST/SOAP/MID integrations
• Ensure data quality
• Enforce ACLs, encryption, retention policies
• Support audits and release planning with ATF and rollback strategies

Senior ServiceNow Administrator – Managed Services, CSM

ServiceNow Developer – SAMPro

ServiceNow Developer – ITOM

ServiceNow Developer