ServiceNow

• Develop and customize ServiceNow applications and modules using JavaScript, HTML, CSS, Angular, REST/SOAP APIs, and other web technologies.
• Implement and configure ServiceNow core applications such as Incident, Problem, Change, Service Catalog, Service Portal, Knowledge, and CMDB.
• Leverage Flow Designer, IntegrationHub , Orchestration, and Business Rules, UI Actions, Scripts to automate complex business processes and improve operational efficiency.
• Evaluate, test, and implement ServiceNow platform upgrades and patches to keep the system up-to-date while minimizing disruptions.
• Perform unit testing, integration testing, and user acceptance testing of the solutions.
• Debug and troubleshoot issues and defects in the solutions.
• Document and maintain technical specifications and user guides for the solutions.
• Provide technical support and guidance to end users and administrators.
• Monitor system performance, identify bottlenecks, and implement optimizations to ensure high availability and scalability of ServiceNow applications.
• Stay updated with the latest ServiceNow features and best practices.

Senior ServiceNow Developer

Senior Software Engineer – ServiceNow, Space Management, CSM, HRSD

Senior ServiceNow HRSD, Conversational AI Developer