Customer Care Associate

NULL NULL NULL NULL NULL NULL NULL NULL

full-time

Posted on:

Location Type: Office

Location: Oxford • Mississippi • New York • United States

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Salary

💰 $30,100 - $41,080 per year

About the role

  • Embrace a fulfilling journey of professional development as a Customer Care Associate
  • Serve as a vital link between our clients and their valued customers
  • Deliver service excellence and overcome challenges that tap into your attention to detail
  • Exhibit professionalism in every customer interaction
  • Capture the intricacies of issues and provide innovative solutions
  • Use a range of communication platforms to connect with customers
  • Maintain a positive attitude and adept communication skills

Requirements

  • High school diploma, GED or equivalent required; college degree preferred
  • 1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
  • Tax/banking/mortgage/real estate Industry experience preferred
  • Contact Center experience is a plus
  • Has a passion for service excellence
  • Strong written and verbal communication skills along with excellent customer service and active listening skills
  • Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
  • Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
  • Organization and time management skills to operate effectively in a fast pace, high volume environment
  • Typing ability of 35wpm+
  • Demonstrated knowledge of and experience with Microsoft suite/products preferred
  • Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
  • Ability to identify customer issues and identify appropriate tasks
  • Must successfully adhere to schedule, attendance and required deliverables/deadlines
  • Demonstrates patience and empathy and has the ability to work collaboratively with others.
Benefits
  • Generous PTO and 11 paid holidays
  • Well-being and volunteer time off
  • Up to 16 weeks of fully paid parental leave and a baby stipend
  • Multiple medical plan options with mental health and wellness support offerings
  • 401(k) with company match and vesting after one year
  • $400 annual well-being stipend and tuition assistance up to $5,250
  • Recognition Rewards, Referral bonuses, exclusive discounts and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvingcritical thinkinganalytical skillstyping ability 35wpm+Microsoft suiteattention to detailorganization skillstime management skillsactive listening
Soft Skills
service excellenceprofessionalismcommunication skillspositive attitudeflexibilitypatienceempathycollaborationadaptabilitycustomer interaction
Certifications
high school diplomaGEDcollege degree