Provide hands-on technical support for hardware, software, and network issues, including imaging workstations and VPN troubleshooting
Setup, configure, and maintain computers, peripherals, and network devices to meet Radiology Partners standards
Troubleshoot, escalate, and coordinate complex IT issues with internal teams, including system upgrades and network installations
Maintain detailed records of technical issues, solutions, and customer feedback via ServiceNow; manage user access, incidents, and planned/unplanned downtimes
Provide end-user training, on-call support, and perform routine maintenance to prevent future issues; up to 25% travel required.

Requirements

Bachelor’s degree in Health IT, Computer Science, Information Systems, or 5+ years of relevant IT experience
Experience with PACS, radiology workflows, voice recognition systems (PowerScribe/Fluency), hardware, and network troubleshooting
Proficiency with Windows and macOS operating systems, LAN/WAN/Wi-Fi troubleshooting, and remote support tools/ticketing systems
Strong problem-solving, critical thinking, and communication skills, able to explain technical concepts to non-technical users
Customer-service oriented, adaptable, self-starter, team player, fast learner, and demonstrates honesty, integrity, and a positive attitude.

Benefits

Competitive benefits package – Eligibility starts the month after hire, with tiered options to choose from
Compensation reviews and career growth opportunities
Flexible remote schedules
Generous PTO plans and paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingPACSradiology workflowsvoice recognition systemsWindowsmacOSLAN/WAN/Wi-Fi troubleshooting

Soft Skills

problem-solvingcritical thinkingcommunicationcustomer-service orientedadaptableself-starterteam playerfast learnerhonestyintegrity