Associate, Customer Care

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full-time

Posted on:

Location Type: Office

Location: Dallas • Mississippi • New York • United States

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Salary

💰 $33,500 - $41,080 per year

About the role

  • Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality.
  • Your role within our team is pivotal, serving as a vital link between our clients and their valued customers.
  • With a genuine commitment to delivering service excellence, you'll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess.
  • As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all.
  • Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences.
  • Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements.
  • In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success.

Requirements

  • High school diploma, GED or equivalent required; college degree preferred
  • 1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
  • Tax/banking/mortgage/real estate Industry experience preferred
  • Contact Center experience is a plus
  • Has a passion for service excellence
  • Strong written and verbal communication skills along with excellent customer service and active listening skills
  • Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
  • Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
  • Organization and time management skills to operate effectively in a fast paced, high volume environment
  • Typing ability of 35wpm+
  • Demonstrated knowledge of and experience with Microsoft suite/products preferred
  • Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
  • Ability to identify customer issue and identify appropriate task
  • Must successfully adhere to schedule, attendance and required deliverables/deadlines
  • Demonstrates patience and empathy and have the ability to work collaboratively with others.
Benefits
  • Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Multiple medical plan options with mental health and wellness support offerings.
  • 401(k) with company match and vesting after one year.
  • $400 annual well-being stipend and tuition assistance up to $5,250.
  • Recognition Rewards, Referral bonuses, exclusive discounts and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvingcritical thinkinganalytical skillstyping (35wpm+)Microsoft suite/productsmulti-screen navigationdata retrievalsystem queryingsystem updating
Soft Skills
communication skillsactive listeningorganizationtime managementattention to detailflexibilitypatienceempathyprofessionalismcollaboration
Certifications
high school diplomaGEDcollege degree (preferred)