Solutions Architect
Reward Gateway
AWSAzureCloud
Solutions Consultant
Nuix
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecurityDockerElasticSearchJavaKubernetesPostgresPythonRubySplunk
About the role
- Lead the deployment, configuration, and validation of Nuix software products in customer environments - both remote and occasionally on-site.
- Conduct environment readiness assessments, install application components, and configure integration points with enterprise systems.
- Migrate legacy configurations or data where applicable, ensuring minimal disruption to production environments.
- Develop and maintain installation guides and handover documentation for customer administrators.
- Analyse client requirements and data volumes to recommend optimal hardware and storage configurations.
- Produce architecture and deployment documentation, including data flow diagrams, network layouts, and scaling recommendations.
- Collaborate with customer IT teams to validate environment suitability and performance benchmarks.
- Maintain awareness of Nuix system performance best practices and evolving infrastructure standards (on-premises, cloud, and hybrid).
- Manage individual workload and project deliverables autonomously, ensuring alignment with project timelines and milestones.
- Maintain accurate time tracking, status updates, and documentation within the organization’s project management systems.
- Proactively flag risks, delays, or scope changes to project managers and CSMs.
- Participate in regular project status meetings, providing technical input and progress reports.
- Partner closely with the assigned Customer Success Manager to support customer adoption, solution health, and continuous improvement initiatives.
- Provide ongoing professional services and advisory support to help customers maximize the value of their Nuix investment.
- Assist with knowledge transfer, training sessions, and post-deployment reviews.
- Contribute to the development of service offerings and reusable solution templates.
- Contribute to internal initiatives focused on improving delivery efficiency, standardizing documentation, and enhancing internal tools.
- Share technical learnings, troubleshooting methods, and configuration tips with the broader team.
- Participate in peer reviews and collaborative design sessions for new solution frameworks.
- Diagnose and resolve complex technical issues involving Nuix Neo and associated platform components (e.g., Elasticsearch, PostgreSQL, Kubernetes, or cloud services).
- Reproduce customer issues in test environments and work with Nuix Support or Engineering for escalation where required.
- Analyse logs, system metrics, and performance indicators to identify root causes and implement corrective actions.
Requirements
- Must have an up to date and valid passport
- Bachelor’s Degree or equivalent combination of education and experience
- Relevant experience in eDiscovery, Litigation, and Corporate Investigations
- Experience working with various ECA and Review tools (Nuix, Clearwell, Recommind, Autonomy, Digital Reef).
- Experience working with various EDD processing tools (LAW, IPRO).
- Strong presentation skills, with excellent verbal and written communication skills
- A polished, professional demeanor and be capable of engaging a room full of potentially hostile/doubting technical prospects playing "stump the vendor".
- Highly effective customer service, communication, and organizational skills.
- Strong organizational, prioritization and time management ability with a deadline focus
- Ability to collaborate and communicate effectively across multiple time-zones
- Must be able to travel as needed (35%+)
- **Preferrable Skills:**
- Familiarity with various Forensic Tool Kits (Encase, AccessData).
- Familiarity with Docker containerized deployments
- Familiarity with cyber security and end point solutions such as HBSS, Splunk, Netwitness, SNARE, Sourcefire/Snort, Syslog-NG, NetOptics, Tanium, ResolutionOne, Palantir
- Knowledge of server and storage architecture (SAN vs NAS, iSCSI vs fiber, SAS vs SATA)
- Knowledge and experience with Java, Python, and/or Ruby
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NuixElasticsearchPostgreSQLKubernetesDockerJavaPythonRubyECA toolsEDD processing tools
Soft skills
presentation skillsverbal communicationwritten communicationcustomer serviceorganizational skillstime managementcollaborationproblem-solvingrisk managementadaptability
