Nuclei

Customer Support

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with Developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives.
• Informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via email.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.

Customer Experience Representative

Financial Planning and Analysis

• Manage/Overview business finance reconciliations and reporting for all the products
• Design and drive payment and settlement processes for multiple marketplace products in the most efficient way
• Handle cash flow planning, Banking, and Treasury operations
• Collaborate with technology teams for automation of finance processes
• Manage to Read Agreements & Draft Legal Notices
• Handle All Legal & MCA Compliances and ensure compliance with all the relevant provisions of the Companies Act 2013
• Set up the operations and processes for business finance in line with the accounting standards
• Handle tax compliance (both Direct and Indirect), filing of returns, payment, litigation, etc
• Build and maintain strong relationships with internal and external stakeholders

Finance Executive

Program Manager

• You'll work closely with our product, tech teams and client's team.
• Work closely with key members of the client and manage the relationship efficiently.
• Take ownership of Project delivery & Quality; be actively involved in driving the implementation.
• Have a good understanding and context of our product and technology at a high level, which will help with planning better.
• Handle all conversations regarding products and technology with clients.
• Own project status communication and improve transparency by keeping all stakeholders (external & internal) informed.
• Assist Product team with backlog grooming and Product prioritization.
• Identify and highlight risk areas. Work with all stakeholders to mitigate these risks.
• Participate in weekly/monthly Working/Steering committee meetings to update the status to senior stakeholders of the bank.
• Learn quickly, adapt, and work hard to regularly deliver high-quality output.

Marketing

• Work with the CEO and execute various marketing strategies across multiple geographies and products
• Strategize & execute various key marketing initiatives across the company
• Craft narratives that connect with fintech partners and enterprise clients
• Conceptualize and create educational products and content for all our products
• Be the expert on Customers' needs, Industry trends, and various competitors in the market
• Sales enablement – Communicate value proposition and provide high-value sales tools, training, and collateral
• Demand generation – Develop and implement strategies to drive product awareness and demand
• Build inbound systems for both product growth and employer brand

Entrepreneur-in-Residence – Marketing

Account Executive

• Own the Revenue! Manage and close inbound sales cycles end-to-end
• Run structured follow-ups — chase leads until you hear a “yes” or a clear “no”
• Handle some light post-sale support

Account Executive, 2-6 years

• Own and execute comprehensive marketing strategies for India, Saudi Arabia, and European markets with deep research into banking, fintech, and telecom landscapes
• Shape Nuclei's global narrative through compelling content (whitepapers, webinars, reports) and build PR strategies that establish market credibility and differentiation
• Design integrated digital campaigns and targeted ABM programs for enterprise prospects, transforming client success stories into global showcases
• Collaborate with sales, product, and leadership teams to feed market insights into product strategy and craft GTM playbooks for new market entry
• Build differentiated value propositions tailored for each region and craft compelling competitive positioning against local and global players
• Drive consistent demand-generation programs for enterprise accounts across multiple regions with focus on pipeline creation and conversion
• Establish marketing frameworks, tools, and processes that can scale globally while introducing efficiency improvements and best practices
• Build dashboards, KPIs, and attribution models for clear ROI tracking; experiment, measure, iterate, and replicate successful strategies across markets

Customer Experience Representative

Finance Executive

Program Manager

Entrepreneur-in-Residence – Marketing

Account Executive, 2-6 years

Senior Marketer – Global Expansion