Bilingual

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Phone Roadside Assistance Specialist, Bilingual (English and Spanish / French)

Customer Support

• Answer calls from customers regarding their upgrade to a communicating meter.
• Call customers for follow-ups and to schedule technician appointments.
• Manage complains and claims regarding service delivery professionally thanks to your empathy and commitment to others.

Customer Support, Bilingual

Public Relations

• Provide warm, informed, solution-oriented service to citizens seeking telephone assistance.
• Assist callers by answering questions, processing transactions, or helping them complete transactions on a range of topics.
• Manage calls with discretion and confidentiality at all times.
• Stay up to date with updates and information that will be shared.

Information Representative — Government Services

Manager

• Responsible for strategic leadership, execution, and continuous improvement of Training and Quality programs
• Ensure excellence across the full agent lifecycle
• Lead a team of Training and Quality professionals
• Drive high-impact learning experiences and a robust, data-driven Quality program
• Analyze and translate quality, training, and operational data into actionable insights
• Oversee design, delivery, and continuous improvement of onboarding and ongoing training programs
• Act as the primary point of contact for Client quality and training performance

National Training, Quality Manager

• Help people with disabilities (verbal or auditory) communicate with a loved one, a service provider or any other necessary contact.
• You will be the lifeline for drivers across North America, helping clients get back on the road quickly and confidently.
• Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.

Bilingual Customer Support Representative

• Using a variety of adapted communication tools, you facilitate the daily lives of people with verbal or hearing impairments;
• You facilitate interaction between the caller and a loved one, a service provider or any other necessary contact;
• Your empathy and commitment to others enable you to ensure a warm and pleasant experience for everyone you meet.

NQX

Phone Roadside Assistance Specialist, Bilingual (English and Spanish / French)

Customer Support, Bilingual

Information Representative — Government Services

National Training, Quality Manager

Bilingual Customer Support Representative

Communication Support Specialist, Bilingual