Bilingual

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Roadside Assistance Specialist, Bilingual

Customer Support

• Answer calls or emails from customers regarding their billing requests and mobility services
• Provide the customer with all the necessary information to ensure they're satisfied
• At all times, ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency.

Bilingual Business Market Customer Service

• Manage provisioning requests for Business Line voice and internet products, ensuring their delivery on time.
• Coordinate and issue different types of orders for Mid and Large Business Markets.
• Responsible for the quality and precision of all types of orders.
• Treat unusual and complex situations.

NQX

Roadside Assistance Specialist, Bilingual

Bilingual Business Market Customer Service

Customer Experience Backoffice Representative, Bilingual