Customer Support

• Provide a warm, informed and solution-oriented service to each citizen requiring a phone assistance;
• Answering their questions related to administrative document renewal processes;
• Scheduling in-centre appointments;
• Directing them to another service, if needed;
• Handle calls with discretion and confidentiality.

Customer Service Government Representative, Bilingual

Bilingual

• Respond with courtesy and empathy to customers requesting roadside assistance
• Negotiate with providers to secure favorable service rates
• Maintain precise records of actions and decisions
• Handle stressful situations with professionalism
• Manage multiple requests and maintain service quality

Roadside Assistance Specialist, Bilingual (Spanish, English)

• Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
• Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
• Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
• Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
• Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
• Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
• Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
• Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
• Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

NQX

Customer Service Government Representative, Bilingual

Roadside Assistance Specialist, Bilingual (Spanish, English)

Roadside Assistance Specialist, Bilingual – Spanish and English