Phone Roadside Assistance Specialist, Bilingual (English and Spanish / French)

NQX

Bilingual Roadside Assistance Specialist at NQX, supporting drivers with roadside assistance in English and either Spanish or French. Flexible remote work with comprehensive benefits and training.

Posted 6/6/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$20 - CA$21 per hourWebsite

About the role

Key responsibilities & impact

Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Requirements

What you’ll need

Fluently bilingual – You speak English and either Spanish or French with ease in order to assist clients in those languages across North America.
Availability & flexibility – Able to work Monday to Sunday from 7:00 am to 12:00 am.
You must have a secure, quiet space with high-speed internet (25 MBPS minimum).
As a 24/7 business line, you may be required to work night shifts (11:00 pm to 8:00 am) depending on business needs.
Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
Excellent communicator – You express yourself clearly, concisely, and professionally.
Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.

Benefits

Comp & perks

Competitive Pay – Earn $20.75/hour (Spanish/English bonus) or $20.00/hour (French/English)
Weekend and night premiums let you earn even more.
Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
Paid Training & Development – Receive a fully paid training, including ongoing support and development as you transition into your role.
Work-from-Home – Work from the comfort of your own home, equipment provided.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

courtesyempathynegotiationproblem-solvingcommunicationreliabilityaccountabilityadaptabilitymultitaskingdetail-oriented