Government Customer Support, Bilingual

NQX

Customer Support role assisting bilingual clients with inquiries about their communicating meter upgrades. Answering calls and managing service-related complaints with empathy and professionalism.

Posted 6/20/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$19 per hourWebsite

About the role

Key responsibilities & impact

Answer calls from customers regarding their upgrade to a communicating meter
Call customers for follow-ups and to schedule technician appointments
Manage complaints and claims regarding service delivery professionally thanks to your empathy and commitment to others

Requirements

What you’ll need

Bilingual – you will need to interact with French and English-speaking people in Québec and will need to answer calls in English between 10% to 15% of the time
Be available to work 5 days up to 40 hours per week: Monday to Friday between 8:00 a.m. and 8:30 pm, Saturday between 9:00 am and 5:00 pm
Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space, within the province of Québec
Aptitude and interest in sales: you are skilled in negotiation, dynamic and persevering
Ability to work in a computerized environment and to multi-task
High school diploma or equivalent completed

Benefits

Comp & perks

Hourly bonus for Saturday work
Fully paid training program
Full benefits package after six months, including: comprehensive insurance (medical, dental and life)
Enhanced RRSP participation
Preferential pricing on insurance
Work from the comfort of your own home, equipment provided

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empathycommitmentnegotiationdynamicperseveringmulti-tasking

Certifications

high school diplomaequivalent