NPact

Technical Support Specialist

NPact

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Deliver technical support for NPact’s suite of nonprofit SaaS products
  • Use SQL to investigate, diagnose, and resolve data-related issues
  • Collaborate with engineering and product teams to escalate and resolve complex technical problems
  • Maintain detailed documentation of support cases, resolutions, and product knowledge
  • Assist with client onboarding, configuration, and training
  • Monitor system performance and proactively identify technical issues
  • Stay current on NPact product updates and nonprofit sector needs

Requirements

  • Experience providing technical support for SaaS platforms in the nonprofit sector
  • Proficiency in SQL for querying and troubleshooting relational databases
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently in a remote environment