Technical Support Specialist
NPact
SQL
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Full ownership of card scheme requirements and implementation for the Acquiring Product team
- Monitor, review, and screen card scheme updates and schedule required changes to ensure compliance
- Lead card scheme engagement on operational and technical levels
- Analyze and implement card scheme updates, mandates, and enhancements
- Ensure core systems and workflows are up to date, compliant, and generating expected outcomes
- Lead organizational delivery for card scheme updates, coordinating with business units, finance, and operations to identify and resolve issues
- Partner with Technical Operations and Delivery to ensure timely and effective launches of updates and release notes
- Support product release lifecycle including release quality, producing product update notes, and billing elements
- End-to-end ownership of ongoing card scheme and compliance updates, including fee calculation logic and interchange tracking
Requirements
- Proven experience with card schemes and card payment terminology - a must
- Hands-on knowledge with data analysis (SQL) - a must
- Ability to take a data-driven approach to partner management to increase satisfaction
- A high attention to detail; ability to manage low-level process planning and execution
- A structured, analytical, systems and process-oriented mindset; ability to review existing products & processes, identify gaps and opportunities, and provide recommendations for improvements
- Creative thinking and problem-solving approach; ability to combine business understanding, client requirements, business process, and advanced technology into revenue
