NPact

Support Engineer

• Deliver technical support for NPact’s suite of nonprofit SaaS products
• Use SQL to investigate, diagnose, and resolve data-related issues
• Collaborate with engineering and product teams to escalate and resolve complex technical problems
• Maintain detailed documentation of support cases, resolutions, and product knowledge
• Assist with client onboarding, configuration, and training
• Monitor system performance and proactively identify technical issues
• Stay current on NPact product updates and nonprofit sector needs

Technical Support Specialist