Nox Health

Operations

• Develop, maintain, and continuously improve a 13-week cash flow forecasting model.
• Own weekly cash forecasting processes.
• Prepare and present weekly cash balance reporting.
• Develop daily cash management processes.
• Partner with Accounting and Operations teams to improve cash conversion cycles.
• Lead the optimization of end-to-end revenue cycle processes.
• Analyze revenue cycle trends and identify areas for improvement.
• Develop and execute strategies to reduce claim denials and prevent revenue leakage.
• Lead the creation and maintenance of comprehensive RCM process documentation.
• Build a culture of continuous improvement using data-driven methodologies.
• Provide executive-level reporting and insights regarding key financial performance metrics.

Senior Director of Treasury and RCM Operations

Manager

• Perform patient care activities delivered through the KOEO platform to support a wide range of clinical sleep programs including: case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
• Coordinate patient care via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues.
• Patient care is delivered via telephone.
• Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage.
• Respond to inquiries and requests from patients or other personnel within given time frames and within established policy.
• Other duties/projects as assigned by the Care Team Supervisor.

Care Manager

General

• Schedule tele consults, appointments with Medical Managers and acclimation case holders with the Behavioral Care Team.
• Prepare and fax documentation for regulated patients.
• Resupply eligible patients.
• Complete assigned tasks and projects quickly and with consideration to appropriate priority.
• Provide general support for tools created with G Suite (or Microsoft Office/Office 365) utilized by staff.
• Respond and assist customers with inquiries and/or problem resolution.
• Work effectively as a team member.
• Communicate effectively via phone, video conferencing, email and text.

Care Navigation Coordinator

• Confirm device deliveries, provide clear setup guidance, and offer after-hours assistance as needed
• Accurately update patient charts and documentation during and after outreach efforts
• Perform daily inventory adjustments, track device status in the HST system, coordinate shipping and returns, and follow up on overdue devices
• Step in to resolve issues quickly, ensuring smooth day-to-day operations
• Serve as backup support for the Clinical Device Coordinator as needed
• Have active Participation in Process Improvement Plans/Projects

Patient Success Coordinator

Customer Success Manager

• Conduct data gathering, data analysis and prepare client reporting for assigned clients, to include daily/weekly compliance management reports, weekly/monthly engagement and enrollment reports, quarterly dashboards, client program reviews.
• Prepare ad hoc client reports in support of assigned clients and Client Success team, and as directed.
• Project manage and deploy communication, education and engagement initiatives in assigned accounts.
• Collect and report testimonials in support of client account reviews.
• Support the completion of operational components for new client implementations, including but not limited to Nox Cloud tenant configuration, eligibility file requirements, best practices, operational and reporting requirements, scheduling, billing detail.
• Conduct demonstrations and training on SleepCharge services / participant journey with client resources, health partners, Nox Health internal teams, as requested / appropriate.
• Responsible for responding to / resolving client escalations and Care Ops Account Cases, as appropriate.
• Facilitate cross-functional process improvement opportunities to meet/exceed client expectations and enhance internal efficiencies.
• Act as liaison between assigned accounts and Nox Health marketing and communication, care operations and information technology, as requested, to communicate requirements, support client initiatives/activations, and for problem escalation / resolution.
• Prepare content and process documentation, Standard Operating Procedures (SOPs), and workflow charts for Client Success, as assigned.
• Lead / participate in on-site activities for key clients (e.g., health fairs, visibility tables, biometrics screenings, lunch & learns) from pre-planning to completion with the objective of enhancing SleepCharge program engagement.

Senior Director of Treasury and RCM Operations

Care Manager

Care Navigation Coordinator

Patient Success Coordinator

Client Success Associate