Patient Success Coordinator

Nox Health

Patient Success Coordinator supporting Home Sleep Test Services at Nox Health. Ensuring patients can easily receive, use, and return their devices with confidence.

Posted 6/25/2026full-timeAlpharetta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Confirm device deliveries, provide clear setup guidance, and offer after-hours assistance as needed
Accurately update patient charts and documentation during and after outreach efforts
Perform daily inventory adjustments, track device status in the HST system, coordinate shipping and returns, and follow up on overdue devices
Step in to resolve issues quickly, ensuring smooth day-to-day operations
Serve as backup support for the Clinical Device Coordinator as needed
Have active Participation in Process Improvement Plans/Projects

Requirements

What you’ll need

Completion of an accredited Medical Assistant program or equivalent level of education
2+ years experience in patient or customer service facing role
Experience working within a clinical healthcare environment
Experience delivering telehealth support via phone or video conferencing technology is a plus
Strong communication skills with a patient-first mindset
High attention to detail to ensure accurate tracking and timely follow-ups
Flexibility to provide after-hours support and on-call coverage as needed

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient chart documentationinventory adjustmentsdevice trackingtelehealth supportvideo conferencing technology

Soft Skills

communication skillsattention to detailproblem-solvingflexibilitypatient-first mindset

Certifications

Medical Assistant program