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Nox Health

Care Manager

Nox Health

Care Manager providing behavioral support for patients with sleep disorders in a technology-driven healthcare environment. Delivering exceptional customer service and coordinating patient care via the KOEO platform.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination and case management within clinical sleep programs, utilizing the KOEO platform and communication tools to ensure effective patient interactions and adherence to treatment protocols.

Highest-signal resume keywords
Patient Care CoordinationPAP Device KnowledgeClinical ExperienceCustomer Service in HealthcareSleep Program Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient Therapy AdherenceMedical TriageCase ManagementClinical Treatment SupportKOEO Platform Utilization
Soft Skills
Exceptional Customer ServiceEffective CommunicationProblem-Solving
Tools & Technologies
KOEO Communication Tools
Industry Keywords
Clinical Sleep ProgramsHealthcarePAP Treatments

About the role

Key responsibilities & impact
  • Perform patient care activities delivered through the KOEO platform to support a wide range of clinical sleep programs including: case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
  • Coordinate patient care via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues.
  • Patient care is delivered via telephone.
  • Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage.
  • Respond to inquiries and requests from patients or other personnel within given time frames and within established policy.
  • Other duties/projects as assigned by the Care Team Supervisor.

Requirements

What you’ll need
  • Bachelor's degree OR Experience in a clinical setting OR Experience in customer service, preferably in healthcare
  • Knowledge of operating and maintaining a PAP device
  • Experience in Sleep

Benefits

Comp & perks
  • No benefits listed