Novus International

General

• Responsible for field implementation of the Novus C.O.W.S. program in US and Canada, with some opportunity for international travel, in collaboration with other members of the C.O.W.S. team.
• Provide technical assistance with cow comfort field work and research, including analysis of qualitative and quantitative data, and presenting at customer and industry events.
• Strong knowledge of the Novus Ruminant product line and support joint sales strategies combining C.O.W.S. with product propositions.
• Support sales of ruminant products in collaboration with Novus sales managers through leveraging C.O.W.S. service.
• Build customer relationships and share industry knowledge to help customers, farmers and cattle.
• Provide marketing intelligence, proactively sharing unique tools and taking responsibility for personal development.
• Gather, collate, and analyze data of cow comfort measures on dairy farms, using lying time, lameness, and management metrics.
• Work with ruminant technical teams to develop and implement analyses of cow comfort measures to meet customer needs, supporting innovation of new techniques and analyses.
• Draft lay articles and tools for use in the field in collaboration with marketing, legal and sales.
• Gain insight & grow relationships with producers, key customers, and distributors to understand pains and decision-making drivers.
• Promote growth of ruminant product sales in US and Canada.
• Collaborate with sales managers or technical team to coordinate visits and communicate message points to identify accounts as needed.
• Utilize CRM (Sales Force) platform to monitor customer activity and progress towards goals.
• Participate in all Novus team training exercises and opportunities to ensure personal growth and development.
• Provide proper stewardship of Novus resources; adhere to SG&A budget and investigate areas to more effectively manage cost.
• Compliance to the Novus Management System (NMS), Novus Integrity System (NIS), and all policies and procedures related to position assignment.
• Professionally represent Novus International at all times by adhering to the highest ethical standards.

COWS Program Specialist – Central and Midwest US

• Gathering, collating, and analyzing data of cow comfort measures on dairy farms.
• Responsible for field implementation of the Novus C.O.W.S. program in the Western region of US.
• Provide technical assistance with cow comfort field work and research, including analysis of qualitative and quantitative data.
• Presenting at customer and industry events.
• Support sales of ruminant products in collaboration with Novus Sales managers through leveraging C.O.W.S. service.
• Build customer relationships and share industry knowledge to help customers, farmers and cattle.
• Provide marketing intelligence, proactively sharing unique tools.
• Participate in events such as trade shows, conferences, symposiums, customer trips, customer meetings, and internal meetings.
• Adhere to the Novus Management System (NMS), Novus Integrity System (NIS), and all policies and procedures related to position assignment.

COWS Program Specialist – Western US

• Provide technical support to sales team and customers in defined geographies of India.
• Conduct research and field trials.
• Respond to customer’s technical issues and recommend solutions.
• Cooperate with R&D to improve products focusing on customer service, product development and species programs for region.
• Partner with Sales team members and distributors to provide technical support in meetings with customers.
• Assist in identifying additional sales opportunities.
• Recommend products and solutions to meet customer requirements.
• Conduct product demonstrations.
• Conduct and follow up on market research, field and customer trials.
• Document trial outcomes and experimental results.
• Develop training materials & train sales team members, distributors and customers on technical concepts & products.
• Contribute to update and generate product documentation (data sheet, TRS, product presentation, training material) in coordination with Marketing.
• Maintain close relationships across university and research institutes to build technical network to support customers and sales teams.
• Coordinate with R&D to provide information and product ideas.
• Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.

Senior Technical Services Specialist, Dairy

• Provide technical support to sales team and customers in defined geographies of South West & Central India.
• Conduct research and field trials.
• Respond to customer’s technical issues and recommend solutions.
• Cooperate with R&D to improve products focusing on customer service, product development and species programs
• Partner with Sales team members and distributors to provide technical support in meetings with customers.
• Conduct product demonstrations.
• Develop training materials & train sales team members, distributors and customers on technical concepts & products.