NOVALINK SOLUTIONS LLC

Software Engineer

• Design, develop, and maintain UiPath automation solutions
• Analyze business requirements for automation
• Integrate UiPath solutions with government systems
• Monitor bot performance and resolve issues
• Develop technical documentation and workflow diagrams

UiPath Developer, System Programmer 4

IT Support

• Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
• Provide remote, phone, email, chat, and desk-side technical support to end users.
• Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
• Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
• Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).
• Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
• Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
• Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
• Monitor ticket queues and ensure timely follow-up and closure.
• Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
• Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
• Support printers, scanners, webcams, docking stations, and other peripheral devices.
• Perform workstation moves, adds, changes, and equipment replacements.
• Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
• Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
• Assist with onboarding, offboarding, and access provisioning activities.
• Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
• Assist users with collaboration tools and cloud-based productivity applications.
• Troubleshoot synchronization, licensing, and authentication issues.
• Receive, inventory, assign, track, and recover IT assets.
• Maintain accurate hardware inventory records within ServiceNow Asset Management.
• Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
• Assist with inventory audits and asset reconciliation.
• Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
• Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

IT Service Desk Technician

QA Engineer

• Design and execute test cases based on functional and technical requirements
• Identify, document, and track software defects through resolution
• Collaborate with developers, QA leads, and stakeholders to ensure quality standards are met
• Maintain and update test documentation and coverage reports
• Support regression testing efforts and contribute to automation initiatives

Software Tester/QA Analyst 3

Infrastructure Engineer

• Provide expert guidance on the design, implementation, configuration, and governance of Azure resources, networking, and security policies
• Implement, maintain, and monitor mission‑critical cloud resources in a large enterprise environment
• Manage and optimize enterprise backup and disaster recovery operations, ensuring reliability and continuity
• Plan, lead, and execute cloud migration initiatives, including moving workloads from on‑premises to Azure
• Provide operational support and troubleshooting for production applications and infrastructure
• Develop and maintain robust disaster recovery (DR) strategies to minimize downtime and protect critical data

Senior Azure Infrastructure Engineer

• Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility
• Maintain and organize testing data to allow for focused application of remediation efforts
• Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues
• Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need
• Develop test cases and improve testing protocols, to allow for the deepest discovery of issues
• Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions
• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services
• Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey
• Support performance scoring, compliance tracking, and analysis reports
• Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements
• Execute and iterate manual accessibility testing for all state digital assets, before and after remediation
• Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work
• Clearly communicate testing outcomes and provide expertise to help stakeholders understand results
• Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts
• Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Quality Assurance Analyst

Business Analyst

• On-site is preferred but not mandatory.
• This project will replace/modernize core functionality of the DBHDS Incident Management System.
• We are seeking a Sr Business Analyst with a technical background to support software development IT Projects at DBHDS using a mix of Waterfall, Agile, and Hybrid Methodologies.
• Perform all tasks related to business analysis, including problem/opportunity identification, elicitation of requirements, and management of stakeholders to meet business and project objectives.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Facilitate collaboration and knowledge transfer between stakeholders and the development team.
• Work with other BSAs, Data Analysts, Business Architect, Development, and Data Governance teams to ensure the needs of these partners are incorporated into project requirements.
• Develop user acceptance tests and facilitate their execution and business validation discussions and meetings.

Business Analyst 4

Administrative Assistant

• Serve as primary point of contact with Walmart and any approved retail partners to coordinate the Welcome Home Gift Registry and ensure timely fulfillment.
• Assist with continuous quality improvement (CQI): identify operational bottlenecks, propose fixes, and document process changes.
• Monitor for equity considerations (e.g., rural delivery constraints, language access needs) and escalate barriers to the Program Director.
• Support training logistics (virtual and in-person) for care coordinators and partners through registration, materials printing, and attendance tracking.
• Contribute to project sustainability planning: capture lessons learned and assist with scaling SOPs statewide.
• Develop and deliver monthly data reports and program updates, including preparing and presenting project information to stakeholders.
• Prepare and distribute culturally responsive materials on safe sleep, urgent maternal warning signs, breastfeeding, and mental health resources in coordination with program staff.
• Schedule and coordinate bi-weekly program meetings, vendor check-ins, and partner touchpoints; prepare agendas, minutes, and action logs.
• Maintain organized project files (SharePoint or other TDH systems) including approvals, receipts, shipping confirmations, SOPs, and meeting artifacts.
• Draft memos, email templates, and participant-facing communications; ensure plain-language and accessible formatting.

Administrative Services Assistant

General

• Design and develop complex software solutions
• Lead technical initiatives leveraging AI/ML capabilities
• Collaborate with cross-functional teams to enhance products and platforms
• Maintain and enhance the Idaho Benefit Eligibility System (IBES)
• Create automated and guided workflows for staff
• Utilize AI technologies to increase efficiency in code delivery and releases
• Conduct structured code reviews and support testing of code prior to deployment
• Provide on-call support as needed

Application Technical Specialist

• Develop, update, and maintain testing standards and procedures.
• Use AI-driven tooling to improve test coverage, defect detection, and regression reliability.
• Understand test plans, test scripts, test cases, and links that connect to requirements and done criteria.
• Manage Test Case Repository and maintain test cases up to date.
• Participate in collaborative working sessions to develop test plans and test criteria.
• Design an automation framework using Selenium WebDriver, Java, and Jenkins infrastructure.
• Be responsible for maintaining the automation framework and regression test suites.
• Be responsible for the planning and control of test environments.
• Analyze and interact with complex sets of automated test assets and provide insights into alternatives or improvements to test systems, test framework components, test databases, and test servers.
• Provide solutions and recommendations for the execution of automated tests and troubleshoot test failures.
• Provide a user-friendly reporting framework for the automated test results in the areas of QA, UAT, Business, and IT Management.
• Identifies and tracks system defects. Performs root cause analysis of the defects and works with the development team to resolve them.
• Partners with other QA's and architects to develop and establish quality assurance standards and best practices
• Performs and coordinates system verification and validation test activities utilizing various tools
• Performs quality assurance testing activities to ensure the applications, products, and/or releases follow the Quality Assurance standards of the organization.

Software Quality Assurance Analyst

Project Manager

• Lead planning, execution, and delivery of the onboarding of the software
• Develop and track a project plan, objectives, timelines, milestones, and deliverables to ensure timely completion
• Coordinate teams to ensure alignment with organizational goals and priorities, including internal team meetings and weekly meetings with the vendor (Emphasys)
• Ensure projects comply with federal, state, and local housing finance regulations and program requirements
• Monitor project progress, identify risks, and implement mitigation strategies
• Serve as primary liaison between internal and external departments, staff, leadership, vendors, consultants, and external partners
• Identify opportunities to improve project delivery, efficiency, and processes

Enterprise Project Manager

Attorney

• Manage OGC’s shared inbox by continuously monitoring messages
• Promptly route new inquiries to appropriate business groups
• Apply internal color-coded tags for workflow tracking
• Create weekly agendas, prepare update reports for meetings
• Conduct monthly reviews of archived emails

Legal Associate

• Serve as a hands-on technical project manager with development staff and business groups
• Coordinate and communicate with Information Technology Division management and staff to coordinate work staff and resourcing.
• Communicate timelines and expectations to technical and business staff
• Facilitate multi-functional technical team collaboration.
• Collaborate with vendors, consultants, and contractors in the execution of projects, including contract management, and work with procurement office(s).
• Adhere to VDOT and VITA project management practices and governance requirements.
• Coordinate with VDOT and VITA project management offices.
• Maintain project budget, plans, tasks, schedules, risks, and status and disseminate information to team members and customers as defined in the communication plan.
• Ensure documentation of requirements and use cases, facilitate design workshops for assigned project.
• Ensure preparation of test objectives, test plans and test cases for assigned project.
• Provide the management of project milestones and deliverables for on-time and on-budget delivery.
• Define, measure, and clearly communicate progress with project metrics.
• Support system and application training efforts.

Project Manager – MOD PRODUCT LINE

Analyst

• Analyze, Design, develop, optimize, and maintain customizations, extensions, and integrations for Oracle E-Business Suite Financial modules (primarily R12).
• Provide documentation on all system and process enhancements.
• Coordinate regular system updates with the Database Administrator and implement enhancements to meet operational requirements.
• Support and enhance core financial modules, including Accounts Receivable, Accounts Payable, General Ledger and custom-built processes within the Oracle application.
• Work with business and functional teams to gather requirements, document solutions, and implement new functionality.
• Develop and maintain PL/SQL packages, procedures, triggers, functions, and reports using Oracle development tools (TOAD, Oracle Forms, Oracle Reports, BI Publisher).
• Troubleshoot, debug, and resolve application issues, performance problems, and data discrepancies.
• Support data migration and interface development activities, including API calls, Web Services, and flat-file integrations .
• Ensure adherence to secure coding practices, change management standards, and IT governance policies.
• Collaborate with DBAs, system administrators, and infrastructure teams to maintain reliable, high-performance environments.
• Participate in project planning, testing, deployment, peer reviews and post-implementation support.
• Provide knowledge transfer and documentation to internal teams and stakeholders.

ERP Analyst 3

• Support VDOT project planning activities
• Assist with Agile ceremonies
• Update and maintain Agile boards
• Prepare project and team documentation
• Coordinate meetings
• Support project and sprint monitoring
• Maintain project repositories
• Assist with stakeholder communication
• Perform basic data analysis

Program Manager

• The Program Manager will be responsible for successfully planning, organizing, and motivating a diverse program team throughout development and delivery process including all phases of projects, and for delivery management.
• The Program Manager provides leadership and direction to a team responsible for delivering efficient and effective technology initiatives to users.
• This role ensures all programs are executed in alignment with Tolling’s technology strategy.
• The Program Manager oversees the development and support of EZPass applications, including implementing application solutions and resolving support tickets.
• Key operational responsibilities include direct oversight of team performance, promoting continuous improvement, collaborating with peer Program Managers, and planning and executing broader EZPass initiatives.
• The program delivers services across the full Software Development Lifecycle (SDLC)