Novakid Inc

Client Services Representative

• Support users in Arabic, solving problems that arise during the lesson

Client Support Manager, Arabic

Project Manager

• Ensure workflows are smooth and timelines on track.
• Oversee project timelines and manage Jira boards.
• Facilitate collaboration across teams.
• Ensure QA and QC processes are followed consistently.
• Work closely with team leads and cross-functional partners to track, report, and interpret key performance metrics.
• Help identify what’s working or where improvements are needed.
• Turn insights into actionable strategies that enhance learning material effectiveness.

Content Project Manager

Marketing

• Connect research to business value, ensuring every research project has a clear alignment with strategic goals
• Design and execute rigorous research: panel study (including AI-solutions), surveys, panel groups, etc
• Analyze and interpret the data into clear, unequivocal customer insights, ensuring unbiased conclusions
• Facilitate sessions with stakeholders to identify root causes and co-create owned Action Plans with clear owners and deadlines
• Lead a monthly “Research Council” to showcase findings, align strategies, and demonstrate the impact of research across the company

Marketing Insights Manager

• Support users in Italian by resolving issues that arise during lessons
• Handle complex inquiries via chat or phone
• Assisting with translations into Itatian (instructions, clients’ responses templates etc)
• Assisting with Non Assisted Support (chat bot)

Client Support Manager

Sales

• Maintain, optimize, and further develop existing automated communication flows (e.g., WhatsApp, voice bots)
• Design and implement new automation flows
• Analyze current team processes and automation flows; propose, implement and assess improvements
• Manage external providers and partners
• Create and maintain JIRA tasks, process documentation, manuals, and recurring reports (weekly/monthly)

Sales Automation Projects Manager

Backend Engineer

• Lead the design and evolution of our backend architecture (microservices, event-driven systems, AWS serverless, data pipelines).
• Drive technical decisions and ensure best practices in code quality, security, and scalability.
• Mentor and support backend developers, reviewing code and helping them grow as engineers.
• Design and build robust APIs and data flows powering AI-driven language learning features.
• Partner with Product and Data Science teams to turn cutting-edge AI models into real-world educational experiences.
• Anticipate technical risks, propose solutions, and balance speed with long-term scalability.

Client Support Manager, Arabic

Content Project Manager

Marketing Insights Manager

Client Support Manager

Sales Automation Projects Manager

Senior Backend Engineer, Python, AI, EdTech