SMM Support Manager

Novakid Inc

SMM Support Manager engaging with potential customers through social media for an English language school for children. Responsibilities include managing inquiries and maintaining a professional tone in all interactions.

Posted 6/11/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Check and respond to direct messages and comments on FB and IG promptly
Engage with subscribers, answer their queries, and provide information about the product
Maintain a polite and professional tone in all interactions
Actively engage with potential customers and offer them a trial lesson
Send follow-up messages to interested leads who haven't yet committed to a paid lesson
Follow the sales script and funnel to convert leads into paying customers
Address objections and provide additional information as needed
Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria)
Address negative comments or complaints professionally and empathetically
Attend team meetings and training sessions to enhance skills and knowledge
Follow company guidelines and policies regarding communication, sales, and customer interactions

Requirements

What you’ll need

Knowledge of English (at least B2, C1+ is better)
Knowledge of Turkish - Advanced (at least C1/C2)
Experience of working in a language school welcome
Experienced PC user
Organizational skills
Ability to work with a lot of information
Responsibility and care
Multi-tasking

Benefits

Comp & perks

Remote work
40 hours per week
5 working days, days off during the week
Interesting and promising project

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

English (B2, C1+)Turkish (C1/C2)PC proficiency

Soft Skills

organizational skillsresponsibilitycaremulti-taskingprofessional communicationcustomer engagementproblem-solvingempathy