Nourish

Bookkeeper

• Develop and streamline our internal payroll and employee reimbursement processes end-to-end for enhanced efficiency, accuracy and compliance, helping develop our payroll department into a best-in-class function.
• Lead as a payroll and employee reimbursement thought-leader for cross-functional initiatives that impact areas of ownership.
• Collaborate closely with external vendors, including our benefits broker and tax advisors, to ensure seamless payroll and employee reimbursement operations.
• Conduct semi-monthly payroll processing and periodic employee reimbursements, ensuring all employees, taxes and other deductions are paid accurately.
• Resolve all payroll discrepancies, process adjustments, and answer employee inquiries on a timely basis.
• Maintain and conduct regular audits of payroll records and ensure data integrity within HRIS/payroll systems.
• Oversee compliance and stay updated and ensure adherence to all federal, state and local payroll-related laws, Department of Labor guidelines, and reporting requirements.
• Handle year-end tax reporting, including documents such as W2, W2C, 941X, 1099 and other annual reports.
• Support financial and 401k auditors by providing necessary documentation and assistance for payroll-related inquiries.

Payroll Lead

Operations

• Lead a high-performing RCM team
• Design and manage RCM team performance and operational workflows
• Leverage AI and technology to optimize collections
• Collaborate across Engineering, Credentialing, Customer Experience, Clinical Operations, and external vendors
• Develop key performance metrics

Revenue Cycle Operations Manager

Recruitment

• Serve as the dedicated point of contact for Registered Dietitian applicants and communicate Nourish’s value proposition
• Vet candidates, set up offers, and develop timely candidate communication plans
• Drive applicant engagement through proactive outreach and follow-ups to increase offer acceptance
• Lead outbound recruiting to high-priority prospects via personalized emails and calls
• Manage the recruiting inbox and respond to applicant questions professionally and promptly
• Track and analyze recruiting metrics to improve funnel conversion and hiring strategy
• Collaborate with Provider Onboarding, Provider Marketing, Provider Strategy, and Product teams to create feedback loops
• Make process improvements based on provider and internal stakeholder feedback to improve recruiting experience
• Take full ownership of applicants and shape the hiring experience from end to end
• Report to the Director of Provider Growth and join a collaborative team focused on nutrition-centered healthcare

Clinical Recruiter

• Develop and streamline our internal payroll and employee reimbursement processes end-to-end for enhanced efficiency, accuracy and compliance, helping develop our payroll department into a best-in-class function.
• Lead as a payroll and employee reimbursement thought-leader for cross-functional initiatives that impact areas of ownership.
• Collaborate closely with external vendors, including our benefits broker and tax advisors, to ensure seamless payroll and employee reimbursement operations.
• Conduct semi-monthly payroll processing and periodic employee reimbursements, ensuring all employees, taxes and other deductions are paid accurately.
• Resolve all payroll discrepancies, process adjustments, and answer employee inquiries on a timely basis.
• Maintain and conduct regular audits of payroll records and ensure data integrity within HRIS/payroll systems.
• Oversee compliance and stay updated and ensure adherence to all federal, state and local payroll-related laws, Department of Labor guidelines, and reporting requirements.
• Handle year-end tax reporting, including documents such as W2, W2C, 941X, 1099 and other annual reports.
• Support financial and 401k auditors by providing necessary documentation and assistance for payroll-related inquiries.
• Provide critical support for employees and handle confidential concerns in a quick, effective way.
• This person will report into our Controller and work closely with the Finance and People Teams.

Manager

• Manage and lead a team of RCM Associates, providing ongoing performance feedback, coaching, and career development.
• Oversee day-to-day RCM operations, ensuring workflows are executed accurately and efficiently with a focus on patients.
• Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
• Identify and implement workflow optimizations to improve collections, patient experience, and operational efficiency.
• Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
• Support new product and contract activations, ensuring smooth operational launches for new business lines.
• Own and drive ad-hoc operational projects to support business growth and process improvement.
• Develop and manage key performance metrics to track team productivity and workflow success.
• Report directly to the Head of RCM and collaborate across Engineering, Credentialing, Customer Experience, Clinical Operations, and vendors.

RCM Manager

Customer Support

• Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
• Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
• Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary.
• Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
• Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
• Maintain a deep understanding of Nourish’s products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
• Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
• Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.

Payroll Lead

Revenue Cycle Operations Manager

Clinical Recruiter

Payroll Lead

RCM Manager

Customer Experience Associate