Notion

Social Support Specialist

Notion

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Salary

💰 $132,000 - $150,000 per year

About the role

  • Responding in real-time to customer inquiries, issues, and feedback on X and other social platforms
  • Owning and evolving daily operations and strategy for Notion’s social support program
  • Managing social and executive support escalations through to resolution by collaborating with internal teams
  • Assessing opportunities to expand Notion’s social support presence to new platforms
  • Overseeing CX's support for Notion Ambassadors and ensuring quality in troubleshooting and account support
  • Collecting and sharing product feedback and trends from social channels and Ambassadors
  • Upholding and modeling Notion’s brand voice and tone in every interaction

Requirements

  • 5+ years of experience in customer support, customer experience program management, or social media support roles
  • Exceptional writing skills with a keen sense of judgment and empathy
  • Direct experience managing customer conversations on X, Instagram, LinkedIn, or similar platforms
  • Strong understanding of social media tools (e.g., Sprout Social) for monitoring and engagement
  • Proactive, organized, and able to manage multiple priorities in a fast-moving environment
  • Comfortable working cross-functionally with product, engineering, marketing, and community teams
  • Enthusiastic about helping customers and solving problems
  • Experience with Notion as a product is a plus
Benefits
  • Competitive cash compensation
  • Equity
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcustomer experience program managementsocial media supportwriting skillsproblem solvingtroubleshootingaccount support
Soft Skills
empathyjudgmentorganizationproactivitycross-functional collaborationenthusiasm