Client Success Specialist
DevSavant
Sales and Retail Manager
Nordic Knots
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and grow relationships with PRO clients (interior designers, architects, decorators, developers) through the New York flagship.
- Drive growth through new trade account sign-ups, personalized consultations, and ongoing client relationship management.
- Support the Sales Director in refining trade sales processes, from onboarding to loyalty-building activities.
- Introduce new collections to trade clients and make each launch a flagship moment.
- Represent Nordic Knots at local trade events, appointments, and in-store activations.
- Act as a brand ambassador on the sales floor, delivering excellent client experience to new and existing trade clients.
- Provide expert guidance on rugs, curtains, and textiles, assisting clients with product selection, customization, and design recommendations.
- Convert sales through in-store and virtual consultations, follow-ups, and quoting; achieve and exceed store sales targets.
- Partner with PRO, Retail, and CX teams to deliver a seamless omnichannel client experience and share client insights with sales, marketing, and design teams.
Requirements
- 3+ years of sales experience in retail, trade, or interior design industries.
- Strong understanding of the design community in New York City.
- Prior experience with rugs, textiles, or home furnishings strongly preferred.
- Excellent communication and interpersonal skills.
- Comfortable with digital sales tools and virtual consultations.
- Proactive and willing to take initiative.
- Relationship-building skills with retail clients and design trade.
- Proven track record in driving sales targets and growing client bases.
- Strong knowledge of high-end interiors, textiles, rugs, and furnishings.
- Organized and detail-oriented; able to balance sales and showroom operations.
- Entrepreneurial, collaborative, and team-oriented mindset.
