Benchmark, Inc.

Senior Strategic Account Manager

Benchmark, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Iowa

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Job Level

Senior

About the role

  • THE PERSON: You are an energetic and assertive Senior Strategic Account Manager with a proven track record of uncovering and generating new opportunities, managing existing business, and driving strategic growth?
  • In this seat, you will manage and prioritize opportunities, qualify new business, and close deals, while understanding client business drivers and presenting tailored solutions.
  • You will be responsible for driving strategic growth and cultivating long-term partnerships with our key clients.
  • You will leverage your industry expertise and consultative approach to provide tailored solutions that optimize client assets and deliver measurable business value.
  • As a Senior Strategic Account Manager, you will play a pivotal role in expanding our market presence, managing high-value accounts, and contributing to the company’s overall growth strategy.
  • This position is ideal for a results-driven professional with a passion for building relationships, delivering exceptional service, and leading strategic account development.

Requirements

  • RESPONSIBILITIES Account Management & Relationship Building
  • Develop deep relationships with clients to assess their needs and identify opportunities for account or project expansion.
  • Provide strategic guidance to help clients achieve their business goals, optimize building assets, and maximize value from our services.
  • Build trust and influence with clients through transparent, respectful, and collaborative communication across all levels.
  • Utilize various communication methods (phone, in-person, video conference) to engage with clients, including buyers, engineers, contractors, and executives.
  • Account Development & Growth
  • Anticipate client needs by analyzing accounts to identify growth opportunities, including additional sites and products.
  • Collaborate with cross-functional teams (Client Managers, Marketing, Finance, Consultants) to develop customized strategies for client growth.
  • Manage a book of business, including a specified revenue target, and identify areas for upselling and retaining clients.
  • Actively participate in industry events and seminars to stay connected and expand the network.
  • Continuously seek to improve processes, workflows, and tools to enhance account management efficiency and effectiveness.
  • Client Success & Retention
  • Conduct regular business reviews to track performance, address concerns, and ensure client satisfaction.
  • Seek feedback to enhance services and exceed client expectations.
  • Sales Planning
  • Develop and execute tailored strategic sales plans, to achieve sales goals, strengthen relationships, and drive long-term growth.
  • Regularly assess and adjust the sales approach to meet revenue goals.
  • Sales Process
  • Guide clients through the sales process, effectively qualifying leads, and recommending tailored solutions.
  • Ask insightful questions to uncover the client’s situation, pain points, needs, and decision-making processes, while differentiating Benchmark by educating clients on tailored solutions that meet their key criteria and influence decision-making to gain commitment.
  • Effectively present solutions, gain commitment, handle objections, and close deals while ensuring profitability.
  • Collaboration & Communication
  • Work closely with internal teams (Business Development, Consultants, Marketing) to align resources, support client objectives and ensure seamless client experiences.
  • Provide regular updates and reports on account activities, performance, and growth opportunities.
  • Administration & CRM
  • Maintain accurate client records and activity in the CRM system, ensuring up-to-date documentation.
  • Provide management with timely reports on forecasts and pipeline status.
  • SPECIFICATIONS
  • Required
  • Bachelor’s Degree or equivalent experience in Business, Marketing, Public Relations, Communications, Engineering, or an industry-related field.
  • Proven track record of exceeding sales goals and executing a successful sales process.
  • Strong client-focused mindset with the ability to build trust, relationships, and anticipate and meet diverse stakeholder needs.
  • Strategic thinker, skilled in developing long-term strategic sales plans aligned with company goals.
  • Excellent verbal, written and active listening skills for conveying complex ideas and building rapport.
  • Proficient in negotiation to secure profitable contracts while maintaining positive relationships.
  • Solid understanding of financial concepts to maximize revenue and profitability.
  • Aligned with company culture, values, and mission.
  • Commitment to professional development and staying current with industry trends.
  • CRM proficiency for data and activity tracking.
  • Proficient in Microsoft Office Suite.
  • Preferred
  • At least 5 years selling professional services.
  • Experience in the commercial roof and/or pavement industry.
  • Experience with EOS (Entrepreneurial Operating System).