Lead customer projects end-to-end: plan, install, and support deployments while keeping customers happy. Be the technical face of Nomagic in the U.S.: translate customer needs into engineering actions and bring field feedback back to the global product team. Build the foundation: establish U.S. processes for engineering, customer service, and project delivery. Manage partners: work with vendors, contractors, and manufacturers to ensure quality and keep timelines/budgets on track. Document and scale: create clear documentation, playbooks, and repeatable processes to help us grow fast. Get hands-on: jump in with the team on solutions development, installations, troubleshooting, and problem-solving as needed.
Requirements
8+ years of experience in robotics, automation, or industrial tech. A builder’s mindset: excited to create processes, teams, and systems from scratch. Proven track record of running customer-facing delivery projects with multiple stakeholders. Background in engineering (mechanical, electrical, software, or controls) to roll up your sleeves and work alongside engineers. Excellent project management skills and familiarity with Agile/Lean methods. Strong communicator and relationship-builder across customers, partners, and global teams. Comfortable in a fast-moving, startup environment where priorities shift and speed matters. Bachelor’s or Master’s in Engineering or related field.