Noma Security

Technical Account Manager

• Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
• Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
• Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
• Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
• Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

Senior Technical Account Manager

Product Marketing

• Lead cross-functional launch planning for new products and features
• Define target customer segments and develop detailed buyer personas
• Align product positioning and pricing with market and competitive dynamics
• Coordinate with Product, Sales, and Marketing to ensure smooth launches
• Create product sheets, sales tools, and customer case studies
• Develop training materials for sales and channel partners
• Build content for web, blog, and demand gen campaigns
• Support sales with tailored messaging and mid/bottom-funnel materials
• Conduct customer interviews and competitive research
• Analyze product usage and market trends to inform positioning
• Synthesize feedback from customers and GTM teams into actionable insights
• Monitor competitive landscape and advise product roadmap decisions

Senior Technical Account Manager

Senior Product Marketing Manager