Senior Technical Account Manager

Noma Security

Technical Account Manager at Noma Security, helping customers integrate and maximize AI security solutions. Building relationships, providing technical guidance, and ensuring customer satisfaction.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

Requirements

What you’ll need

5+ years of experience in a customer-facing technical role in a B2B SaaS environment — this is a must-have.
Strong technical aptitude, including the ability to write scripts (e.g., Python, Bash, or similar) for diagnostics, automation, and integration—paired with excellent communication skills to explain complex concepts in simple terms.
Customer-centric mindset and experience working with cross-functional teams.
Proactive problem solver with a bias for action and continuous improvement.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Home office setup reimbursement
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Unlimited paid time off (PTO) - We trust you to manage your time
A warm, supportive, and people-first company culture
A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
Equity options that let you share in Noma’s growth and success

ATS Keywords

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Hard Skills & Tools

PythonBashscriptingdiagnosticsautomationintegration

Soft Skills

communicationcustomer-centric mindsetproblem solvingcross-functional collaborationtrust buildingexpectation managementcustomer satisfaction