Nokia

Software Engineer

• Contribute to ongoing development of PMAT, collaborating with fellow architects and developers to deliver robust, scalable solutions
• Participate in design reviews, technical discussions, and architecture decisions across the data, application, and integration layers of the platform
• Ensure the platform’s technical quality, including maintainability, performance, and security, as part of a shared team responsibility
• Contribute to the design and maintenance of the core data model underpinning PMAT, ensuring data integrity and consistency across all connected Nokia IT systems
• Work with the team to develop and maintain integrations between PMAT and other Nokia IT platforms, including ERP, ITSM, finance, and HR systems
• Support the alignment of PMAT’s data model with Nokia IT’s broader enterprise data standards and governance requirements
• Work within an agile delivery framework, participating in sprint planning, backlog refinement, and release management using Azure DevOps
• Support release planning and deployment coordination for PMAT, ensuring smooth and predictable delivery cycles
• Understand services delivery project management processes — including project initiation, resource planning, budget tracking, risk management, and delivery governance — and translate these into platform requirements
• Contribute to the continuous improvement of PMAT based on stakeholder feedback and evolving business processes
• Work closely with internal Nokia IT stakeholders including the Product Owner, project managers, and platform teams to understand needs and communicate technical solutions clearly

Developer – PM&A Tool

Mechanical Engineer

• Support RFP/RFQ Network Design responses and network optimization, ensuring accurate and timely submissions.
• Serve as a Subject Matter Expert, providing guidance and expertise to the field team for network planning and deployment.
• Research and develop technical specifications, evaluating vendor and internal options to determine the best products and facilities.
• Utilize network transition strategies to design optimal architecture for new products and platforms.
• Create tools and resources to empower sales engineers in designing and optimizing network responses.
• Conduct economic analysis of various networking models and emerging technologies, assessing their impact on business cases.
• Analyze network designs and economic implications of roadmap features, contributing to strategic decision-making.
• Collaborate with cross-functional teams, including Marketing, PLM, Sales, and Engineering, to align on network solutions.
• Stay updated on industry trends and standards, ensuring our solutions remain cutting-edge and competitive.

System Design Engineer

Application Engineer

• Lead technical engagements with hyperscalers and optical module manufacturers to demonstrate Nokia's advanced optical communication devices.
• Serve as the primary technical liaison between customers and engineering teams, ensuring effective communication and support.
• Develop customized Photonics-based solutions addressing specific optical interconnect and networking needs of clients.
• Conduct engaging product demonstrations and training sessions to effectively showcase Nokia PIC and/or DSP technology.
• Collect market insights and customer feedback to inform product development and enhance future solutions.
• Facilitate collaboration between engineering, R&D, sales, and marketing teams to align on customer requirements and product offerings.
• Drive sales enablement efforts by providing ongoing technical support throughout the entire sales cycle.
• Mentor and manage the applications engineering team, fostering a culture of innovation and customer-centric problem-solving.

Senior Director of Application Engineering

Project Manager

• The Project Manager should be PMP Certified or working towards certification.
• Anticipate risk and evaluate related financial and customer satisfaction impacts.
• Coordinate the delivery team activities to follow the agreed to project schedule and customers’ expectations.
• Respond to scope creep by immediately escalating modifications to the project scope.
• Acts as the key customer interface to the Customer for all project related business extensions.
• Ensure Project close out, invoicing and lessons learned are completed.
• Obtain customer input sign-off of completed deliverables and formal customer acceptance of project completion.
• Manage internal project reviews.
• Be expertly versed in Microsoft applications; Excel, Word, Power Point, MS Project, AI tools.

Customer Project Manager

Solutions Engineer

• Design and maintain full-stack service labs, integrating applications, networks, and cloud platforms.
• Ensure vertical and horizontal integration across diverse cloud platforms and applications.
• Lead the execution of end-to-end test setups, matching NAM customer architectures and gold standards.
• Deploy and maintain automation infrastructure, including pipelines, tools, and scripts.
• Build and manage shared cloud lab environments, providing on-demand access to domains.
• Keep labs stable, secure, and user-friendly, ensuring optimal performance and security.
• Automate lab creation, teardown, and maintenance processes, reducing manual effort.
• Utilize scripts, pipelines, and APIs to minimize manual work and enhance efficiency.
• Lead the development of test scripts for automated testing, improving test coverage and speed.
• Track test progress, resolve issues, and validate results against requirements, delivering comprehensive validation reports.

Solution Services Domain Architect

Solutions Architect

• Lead the design, planning, and optimization of complex IP networks.
• Create end-to-end IP solutions for Telecom engineering Networks.
• Provide governance and reviews of LLD & Connectivity architecture.
• Serve as a Nokia Network representative in customer meetings from IP point of view.
• Collaborate with multiple teams to ensure common understanding of IP plan.
• Knowledge of IP Design, routing protocols, and layer 2, 3, and 4 technologies.

IP Solution Architect

Growth Marketing

• Force Multiplier: Support on central Enterprise & Mission Critical initiatives along with their execution for a focussed region (LAT). Also, this role will cover the vertical focus for the Americas.
• Analysis of TAM & chalking key verticals for replication & growth.
• Growth Strategy: Developing & executing the strategy working closely with BD, Sales & presales teams.
• Overseeing the introduction of new portfolio/solutions into strategic accounts and segments.
• Educating and amplifying Products and Solutions to Sales & presales.
• Supporting Sales & presales with customer specific demand generation programs and positioning of targeted solutions to win identified sales opportunities.
• Support bringing together the right product and services to address new opportunities.
• Ensuring achievement of annual growth targets and overall business success.

ENT & Mission Critical Growth Lead

IT Support

• Work in team and as individual lead engineer that prepares, manages and supports networking architectures and cloud environments
• Support growth and integration of cloud infrastructures
• Verify and provide solutions for issues in ND Paris-Lab infrastructure, identified within network architectures
• Monitor and plan upgrades for ND Paris-Lab network infrastruture
• Contribute to security documents required for clearance and ISO 27001 certification

IT Defense Lab Engineer

Manager

• Manage escalations requiring Root Cause Analysis (RCA) beyond standard severity issues.
• Act as the escalation interface for TS concerns, workflows, and standards, bridging communication between 3LS, R&D, ProServ, and NDE.
• Own and manage technical customer relationships, focusing on services, delivery, and performance areas.
• Ensure SLA compliance for customer in your clusters, providing expedited remote access for troubleshooting and diagnostics.
• Coordinate with FN care RDC teams to manage escalations and improve response times.
• Facilitate knowledge transfer of network changes and updates to ensure efficient problem resolution.
• Track and update customer issues using the Salesforce Trouble Ticket system per Nokia processes.
• Document outage impacts and ensure compliance with contractual root cause analysis obligations
• Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel.
• Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Nokia.
• Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction.

Care Manager

Solutions Services Domain Architect

Product Designer

• Define and maintain the definition of the score — the underlying model, pillar weightings, and methodology, evolve the methodology over time, proposing and justifying new metrics, weightings, and data sources so the score continues to reflect genuine user needs.
• Ensure the score is produced correctly and on time each month.
• Oversee the experience dashboard and supporting reporting, including access levels and user documentation, maintain the score reporting template and monthly governance materials.
• Guide and quality-check the team that runs these activities day-to-day, serving as the senior reviewer and escalation point.
• Lead root-cause analysis of monthly score movements and clearly explain the drivers and impact.
• Identify automation and process-improvement opportunities, build actionable plans (tasks, owners, timelines), and track them to closure.
• Support the roll-out of improvement initiatives with minimal disruption while owning the budget associated.
• Provide analytical input to executive oversight, keeping score strategy aligned with the broader UX and digital organization.

Senior UX Insights Specialist

Support Engineer

• Troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.
• Analyzing production network issues and resolve
• Follow troubleshooting mechanisms and suggest corrective action
• Work in US time zone for operational shift support and provide required guidance to NOC
• Administering service requests and execute network changes for the escalated incidents or priority incidents
• Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
• Coordinates with NOC engineers to analyze the issue, capture new logs if required.
• Coordinate with cross technology technical team to resolve the incident
• Track issues that are intermediate in nature until its closure working with multiple stakeholder
• Ensure to provide technical update during the incident management
• Identify the issues root cause and document the root cause analyses with corrective, preventive actions.
• Identify design related gaps that caused the incident and propose for preventive action
• Work through problem management process to support technical implementation
• Comply to change management process for change implementation whenever required
• Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
• Additional duties as required and possible remote implementation assistance on special projects
• Escalate to very complex network issue to L4 engineer for support
• Support in creating presentation and generates reports
• Work with network tools administration to build new monitoring solution if required

Technical Support Specialist

Engineer

• Provide Tier 2/3 technical support for packet core network solutions.
• Diagnose and resolve network faults, performance issues, and service disruptions.
• Manage escalations from customers, partners, and internal teams.
• Collaborate with engineering teams to resolve complex issues effectively.
• Monitor packet core network performance and proactively address potential issues.
• Serve as a primary technical point of contact for customer support requests.
• Maintain detailed records of issues, resolutions, and troubleshooting steps.

Developer – PM&A Tool

System Design Engineer

Senior Director of Application Engineering

Customer Project Manager

Solution Services Domain Architect

Solutions Architect

Solution Services Domain Architect

IP Solution Architect

ENT & Mission Critical Growth Lead

IT Defense Lab Engineer

Care Manager

Solutions Services Domain Architect

Senior UX Insights Specialist

Technical Support Specialist

Care Engineer