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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in providing Tier 2/3 technical support for packet core network solutions, with strong skills in fault identification, troubleshooting, and performance monitoring. Capable of managing escalations and collaborating with engineering teams to resolve complex network issues effectively.
Highest-signal resume keywords
Packet Core Network SolutionsTroubleshooting ToolsFault IdentificationLinux Cloud Certification24/7 Emergency Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Fault DiagnosisPerformance Issue ResolutionService Disruption ManagementLog File AnalysisTrace Analysis
Soft Skills
Logical SkillsAnalytical SkillsCollaboration
Certifications & Qualifications
Linux Cloud Certification
Industry Keywords
Tier 2/3 Technical SupportPacket CoreCustomer SupportEscalation Management
Tech Stack
Tools & technologiesCloudLinux
About the role
Key responsibilities & impact- Provide Tier 2/3 technical support for packet core network solutions.
- Diagnose and resolve network faults, performance issues, and service disruptions.
- Manage escalations from customers, partners, and internal teams.
- Collaborate with engineering teams to resolve complex issues effectively.
- Monitor packet core network performance and proactively address potential issues.
- Serve as a primary technical point of contact for customer support requests.
- Maintain detailed records of issues, resolutions, and troubleshooting steps.
Requirements
What you’ll need- 10+ years of relevant experience and/or a graduate equivalent (or higher) degree as a Care Expert / SME – Packet Core.
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment.
- Fault identification/correction/reporting skills on the particular subsystem and equipment.
- Ready to support Emergencies on a 24/7 basis.
- Having Excellent in logical / analytical skills.
- Linux Cloud certification.
Benefits
Comp & perks- Supporting customers' regions– APAC & India, MEA & Europe, NAM.
- Flexible to work in different time zones.
- Participating in emergency and 24/7 duty on rotational basis.