Senior UX Insights Specialist

Nokia

Senior UX Insights Specialist managing EUX score methodology and processes at Nokia. Leading analytical improvements and mentoring the insights team for enhanced user experience measurement.

Posted 7/13/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analytics and experience measurement, with a strong foundation in statistical methods and scoring methodology design. Proven ability to lead teams, mentor analysts, and communicate complex concepts effectively to stakeholders.

Highest-signal resume keywords

Data AnalyticsScoring Methodology DesignRoot-Cause AnalysisData Visualization (Power BI)Stakeholder Communication

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Hard Skills

Statistical MethodsWeighting and NormalizationData QueryingData Quality ValidationExperience MeasurementMetric OwnershipAutomation of Analytical ProcessesDashboardingExperience Monitoring Concepts

Soft Skills

MentoringTeam LeadershipCommunication

Tools & Technologies

Power BI

Industry Keywords

End User ExperienceDigital WorkplaceIT Service Experience MeasurementUser SentimentService Quality

About the role

Key responsibilities & impact

Define and maintain the definition of the score — the underlying model, pillar weightings, and methodology, evolve the methodology over time, proposing and justifying new metrics, weightings, and data sources so the score continues to reflect genuine user needs.
Ensure the score is produced correctly and on time each month.
Oversee the experience dashboard and supporting reporting, including access levels and user documentation, maintain the score reporting template and monthly governance materials.
Guide and quality-check the team that runs these activities day-to-day, serving as the senior reviewer and escalation point.
Lead root-cause analysis of monthly score movements and clearly explain the drivers and impact.
Identify automation and process-improvement opportunities, build actionable plans (tasks, owners, timelines), and track them to closure.
Support the roll-out of improvement initiatives with minimal disruption while owning the budget associated.
Provide analytical input to executive oversight, keeping score strategy aligned with the broader UX and digital organization.

Requirements

What you’ll need

Bachelor’s or master’s degree with 6+ years of experience in data analytics, experience measurement, or service/experience-management insights, with demonstrated ownership of a metric, index, or scoring model end-to-end.
Strong quantitative foundation — statistical methods, weighting and normalization, and the ability to design and defend a scoring methodology.
Hands-on experience with data querying and data-quality validation across multiple sources.
Advanced dashboarding and data-visualization skills (e.g., Power BI); experience with digital-experience and IT-service data sources strongly preferred.
Proven root-cause analysis skills — translating metric movements into clear, business-relevant narratives with excellent stakeholder communication, including the ability to explain complex methodology to non-technical leadership and present in governance forums.
Experience mentoring or technically guiding analysts, setting standards and reviewing others' work.
Good to Have:
Background in End User Experience, Digital Workplace, or IT service experience measurement.
Familiarity with experience-monitoring concepts (digital employee experience, user sentiment, service quality) and experience working with managed-service or delivery partners and driving automation of analytical processes.

Benefits

Comp & perks

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond