NLX

Senior Account Executive, Retail

NLX

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

About the role

  • This is more than a sales role; it's a strategic position to lead our charge into the retail sector.
  • As our Senior Account Executive (AE) for Retail, you are the authority, the strategist, and the trusted consultant for the world’s leading retail and e-commerce brands.
  • You bring a deep understanding of the industry's unique pressures—from managing peak season demand and streamlining post-purchase support to enhancing loyalty programs.
  • Your mission is to leverage your expertise and our powerful platform to solve high-stakes challenges for enterprise retailers, quarterbacking complex deals from initial conversation to landmark partnership.
  • Spearhead the Retail Vertical: Develop and execute a strategic go-to-market plan to establish NLX as the premier conversational AI partner for medium and large enterprise retailers.
  • Engage Retail Leadership: Leverage your network and expertise to build relationships with VPs and Directors across Customer Experience (CX), E-commerce, Contact Center Operations, and Digital Transformation within target accounts.
  • Architect Enterprise Solutions: Conduct sophisticated discovery to diagnose critical business pains and architect compelling, ROI-driven solutions that involve conversational AI.
  • Deliver Executive-Level Demos: Present bespoke demonstrations that resonate with a retail executive audience, clearly articulating the business value and impact on KPIs like customer satisfaction (CSAT), cost-per-contact, revenue-per-contact, and others.
  • Command the Deal Cycle: Masterfully navigate complex procurement processes, lead multi-threaded negotiations with senior stakeholders, and build consensus to close large, multi-year contracts.
  • Develop Strategic Account Plans: Create and maintain detailed plans for your target accounts, mapping organizational structures, identifying key influencers, and defining your path to revenue.
  • Crush Your Number: Consistently exceed your sales quota by building a robust, high-value pipeline and managing it with precision and accurate forecasting in our CRM.

Requirements

  • 5-7+ years of quota-carrying experience selling complex B2B software (SaaS, PaaS) solutions.
  • A non-negotiable, proven track record of selling directly to and closing deals with Mid-Market and Enterprise retail organizations.
  • Demonstrable experience selling to leadership within Customer Experience (CX), Contact Center, or E-commerce departments.
  • You come to the table with a strong, existing network of contacts within the retail industry.
  • Bachelor's degree or equivalent, compelling work experience.
  • SaaS/Growth Company Experience: Recent experience in the last 3 years in SaaS or growth companies, selling to prospects unfamiliar with your brand and successfully creating demand in new markets.
  • A Passion for Technology: Particularly AI, with the ability to quickly learn and adapt to new tech solutions.
  • You’re comfortable in the world of AI and eager to use technology to drive improvements and innovate.
  • You are not afraid, and you are eager to get your hands on NLX’s technology to gain a deep understanding of the value to our customers.