Account Manager – Corporate
Edelman
Director – Account Management
Nium
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
- Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
- Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
- Identifying and implementing process improvements to enhance customer experience and team efficiency.
- Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.
Requirements
- 10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
- Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
- Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
- Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
- Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Proficiency in English is essential, and multilingualism preferred.
- Experience in using AI to streamline account management function is a plus.
Benefits
- Competitive salaries
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Flexible working hybrid working environment
- Role-specific training
- Internal workshops
- Learning stipend
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites
- Safe and welcoming environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business DevelopmentAccount ManagementCustomer SuccessCross-sellUpsellAccount Management FunctionAI
Soft skills
Relationship BuildingCustomer SatisfactionProactive EngagementProcess ImprovementCustomer-Centric MindsetAdaptabilityFast-Paced EnvironmentCommunication
