NISC

Account Manager

• Reports to the Team Lead of Account Management and serves as the single point of contact for assigned Utility/Energy Members.
• Establishes and manages relationships, ensuring consistent communication and engagement with Members across North Dakota, South Dakota, and Nebraska.
• Visits assigned Members onsite annually and provides timely written Member Summary reports to NISC leadership.
• Ensures action items are clearly communicated and addressed internally and with Members.
• Influences Member satisfaction and loyalty and proactively recommends services and solutions (upsell products) to anticipated Member needs.
• Communicates value proposition of NISC solutions across the enterprise and maintains up-to-date knowledge of NISC solutions and services.
• Proactively builds relationships with business partners at industry events, presents 30–60 minute NISC updates, and attends conferences and trade shows to promote solutions.
• Maintains accurate records of all member interactions, proposals, and negotiations using SalesForce, Service Now, Smartsheet, Office 365, and OneNote; updates databases with organizational profiles, utilization, satisfaction levels, etc.
• Demonstrates leadership internally to mitigate Member issues, may lead internal projects, speak at industry events, and serve as backup to the Team Lead.

Account Manager, Utility