Team Lead, Account Management – Utility Accounts

NISC

Team Lead managing Utility Account Management team for Western U.S. utilities at NISC.

Posted 7/1/2026full-timeIowa, Montana, North Dakota • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in account management and customer relationship management within the utility and multi-service markets, with strong capabilities in project management, negotiation, and conflict resolution. Proficient in utilizing Salesforce and Microsoft 365 to enhance team collaboration and member engagement.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementProject ManagementNegotiation SkillsSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementNegotiation SkillsConflict ResolutionCustomer SupportIT Solutions CounselingPresentation SkillsWriting SkillsEditing SkillsInterpersonal Skills

Soft Skills

Team LeadershipCoachingMentoringProfessionalismCommunication Skills

Tools & Technologies

SalesforceOneNoteServiceNowSmartsheetMicrosoft 365

Industry Keywords

Utility IndustryRural Electric CooperativeMunicipal UtilityIndustry IT StandardsMember Lifecycle

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Use industry expertise and software knowledge to develop and advance Account Managers’ market approach and knowledge, specifically within the Utility and Multi-Service markets.
Ensure Account Managers are familiar with products and updates.
Advocate NISC’s strategy and culture among the Membership.
Attend and present on various Member-focused topics at events as needed.
Facilitate a collaborative team through consistent methodologies and processes.
Conduct regular weekly one-on-ones with each team member.
Maintain accurate records of all team member interactions utilizing OneNote, Salesforce, ServiceNow, Smartsheet, and Microsoft 365.
Manage clerical and daily administrative responsibilities (timesheets, expense reports, etc.).
Identify high-impact Member issues and work across divisions to ensure NISC’s Membership is receiving high-quality service.
Assist with Member challenges and questions, participate in calls as needed, and ensure the team is facilitating assistance for Members.
Serve as a conduit between Account Managers, fellow Team Leads, and NISC projects and initiatives.
Support internal and external communications related to NISC initiatives and Account Manager contributions.
Educate the team regarding changes within the utility industry and market.
Collaboratively and effectively work across teams and departmental leadership to accomplish goals and objectives.
Engage in and support organizational activities and objectives.
Demonstrate commitment to NISC’s Statement of Shared Values.
Perform other duties as assigned.

Requirements

What you’ll need

Generally requires 10+ years of account management, product sales, and/or support experience at NISC or equivalent related experience.
Exceptional customer relationship management skills.
Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members, Customers, and industry representatives at all levels of their organizations.
Strong knowledge of the rural electric cooperative and municipal utility industry, including current events, trends, and challenges.
Ability to understand the dynamics and issues related to the lifecycle of a Member’s IT solutions and effectively counsel them on opportunities for improvement.
Strong negotiation and conflict resolution skills.
Ability to identify and effectively resolve key issues with clients.
Knowledge of industry IT standards, terminology, and typical utility work processes.
Strong project management skills.
Excellent writing, editing, communication, and interpersonal skills.
Superior presentation skills for audiences of all sizes.
Ability to coach, mentor, and develop team members.
Ability to maintain the highest level of professionalism and ethical behavior.
Commitment to NISC’s Statement of Shared Values.
Ability to travel as necessary to meet the goals and objectives of the position.
Experience with Salesforce.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities