FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Use industry expertise and software knowledge to develop and advance Account Managers’ market approach and knowledge, specifically within the Utility and Multi-Service markets.
- Ensure Account Managers are familiar with products and updates.
- Advocate NISC’s strategy and culture among the Membership.
- Attend and present on various Member-focused topics at events as needed.
- Facilitate a collaborative team through consistent methodologies and processes.
- Conduct regular weekly one-on-ones with each team member.
- Maintain accurate records of all team member interactions utilizing OneNote, Salesforce, ServiceNow, Smartsheet, and Microsoft 365.
- Manage clerical and daily administrative responsibilities (timesheets, expense reports, etc.).
- Identify high-impact Member issues and work across divisions to ensure NISC’s Membership is receiving high-quality service.
- Assist with Member challenges and questions, participate in calls as needed, and ensure the team is facilitating assistance for Members.
- Serve as a conduit between Account Managers, fellow Team Leads, and NISC projects and initiatives.
- Support internal and external communications related to NISC initiatives and Account Manager contributions.
- Educate the team regarding changes within the utility industry and market.
- Collaboratively and effectively work across teams and departmental leadership to accomplish goals and objectives.
- Engage in and support organizational activities and objectives.
- Demonstrate commitment to NISC’s Statement of Shared Values.
- Perform other duties as assigned.
Requirements
What you’ll need- Generally requires 10+ years of account management, product sales, and/or support experience at NISC or equivalent related experience.
- Exceptional customer relationship management skills.
- Ability to establish credibility and project an executive presence to interact effectively with current and prospective Members, Customers, and industry representatives at all levels of their organizations.
- Strong knowledge of the rural electric cooperative and municipal utility industry, including current events, trends, and challenges.
- Ability to understand the dynamics and issues related to the lifecycle of a Member’s IT solutions and effectively counsel them on opportunities for improvement.
- Strong negotiation and conflict resolution skills.
- Ability to identify and effectively resolve key issues with clients.
- Knowledge of industry IT standards, terminology, and typical utility work processes.
- Strong project management skills.
- Excellent writing, editing, communication, and interpersonal skills.
- Superior presentation skills for audiences of all sizes.
- Ability to coach, mentor, and develop team members.
- Ability to maintain the highest level of professionalism and ethical behavior.
- Commitment to NISC’s Statement of Shared Values.
- Ability to travel as necessary to meet the goals and objectives of the position.
- Experience with Salesforce.
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementProject ManagementNegotiation SkillsConflict ResolutionCustomer SupportIT Solutions CounselingPresentation SkillsWriting SkillsEditing SkillsInterpersonal Skills
Soft Skills
Team LeadershipCoachingMentoringProfessionalismCommunication Skills