Client Partner – Tech, B2B
The Washington Post
Enterprise Client Partner – Customer Success
NimbleRx
full-time
Posted on:
Location Type: Hybrid
Location: Redwood City • California • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly and Strategic Business Reviews
- Work closely with Product and Engineering on identification / tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform
Requirements
- 5+ years of experience in Enterprise Customer Success Management
- 3+ years of experience industry or related company experience
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor’s degree preferred or similar working experience
Benefits
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
- Work out of our HQ in beautiful downtown Redwood City
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer success managementintegration cyclescustomer engagementaccount management
Soft skills
relationship-buildingorganizational skillsproblem-solvingprioritizationinitiativecommunicationcustomer advocacy
