Customer Experience Specialist
FreshCut Paper
ERP
Aftermarket Account Manager, Marine Market Segment
Nikkiso Clean Energy & Industrial Gases
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Develop and expand aftermarket sales of spares, upgrades, field service, and lifecycle solutions for marine customers.
- Build and maintain strong relationships with shipowners, shipyards, and fleet operators worldwide.
- Stay close to customer operations, industry trends, and regulatory requirements to anticipate needs.
- Translate technical requirements into tailored service solutions that enhance performance and reliability.
- Lead commercial discussions and service agreements that strengthen customer loyalty.
- Work closely with product, engineering, and service teams to deliver seamless customer support.
- Represent Nikkiso CEIG aftermarket at customer sites, industry events, and marine conferences.
- Participate in company safety training and wear PPE as required.
- Travel domestically and internationally to engage with marine customers, production facilities, job sites and the like.
Requirements
- Professional English language proficiency; Spanish language capability is a plus.
- Proficiency in CRM and enterprise resource planning (ERP) software is preferred.
- Bachelor’s degree in Engineering, Business or related field (or equivalent experience).
- 5+ years of technical sales/account management experience (marine, cryogenic, or energy sectors preferred).
- Knowledge of marine systems, LNG fueling, or cryogenic equipment a strong plus.
- Strong customer relationship and negotiation skills.
- Proven ability to drive sales growth and manage key accounts.
- Familiarity with CRM tools (Salesforce preferred).
- Strong organizational and administrative skills with ability to prioritize tasks effectively, managing multiple projects simultaneously and meeting deadlines.
- Excellent communication, listening, presentation, and relationship-building skills, collaborating cross functionally with internal and external teams.
- Analytical mindset.
- Skilled problem solver and driver of results.
- Ability to develop and present business proposals effectively.
- Ability to work under pressure and meet tight deadlines.
- Ability to lift to 42 lbs.
- Willingness to travel domestic and internationally.
