Nickel

Customer Support

• Handle requests from regulatory authorities and courts carefully and accurately
• Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
• Serve as the point of contact for our customers regarding inquiries following account opening
• Significantly improve our service by actively collecting and analyzing customer feedback and finding satisfactory solutions
• Act as the communication interface between our customers, internal departments, and the 1st-level call center
• Be our jack-of-all-trades and support your colleagues wherever needed

Customer Service Representative B2C FinTech

Sales

• Strategic and operational link between the sales team and headquarters
• Lead and inspire a 7-member team
• Support and coach the team in the field
• Foster constructive exchange among Sales Representatives
• Use Salesforce for analysis and reporting
• Develop the team and the sales territory

Regional Sales Manager – Northern Germany

• Carefully and accurately process inquiries from regulatory authorities and courts
• Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
• Serve as the point of contact for our customers for inquiries following account opening
• Improve our service by actively collecting and analyzing customer feedback and finding satisfactory resolutions
• Act as the communication interface between our customers, internal departments and the 1st-level call center
• Be a jack-of-all-trades and support your colleagues wherever needed

Customer Service Representative B2C FinTech

Regional Sales Manager – Northern Germany

B2C Customer Service Representative (FinTech)