Nickel

Sales

• Approach potential sales partners such as lottery shops, kiosks, and petrol stations directly and acquire them as new partners
• Train and activate our customer base so they can successfully launch with our products
• Build long-term, trusting relationships and independently manage your partner network
• Keep your sales territory active through targeted initiatives and ongoing support
• Document your activities in the CRM system (Salesforce) and keep track of your results

B2B Sales Manager – Field Sales, Cold Calling

Risk

• Assist in identifying and assessing the local risks NiCKEL Germany faces in payments;
• Represent the RISK department at board meetings and other group committees;
• Ensure the robustness of the local control framework to monitor and mitigate operational risks;
• Perform controls related to GDPR compliance;
• Serve as the local point of contact for data protection/privacy matters.

Operational Risk Officer – NiCKEL Germany

Controller

• The OPC in Nickel Germany carries out the risk management and control system, as part of Nickel's overall risk management framework.
• Work in compliance with the policies, procedures and internal guidelines issued by the independent control functions (Risk, Compliance and Legal) and external regulatory and supervisory requirements.
• Define and update the local control plan according to the Business Control Libraries and the result of the risk assessment, regulations and other risk related events.
• Execute and/or coordinate control plans, enter the results in the dedicated tool and follow up on the remediation action plans defined with the stakeholders.
• Collaborate with relevant teams on the identification, creation, follow-up and closing of action plans to ameliorate underlying risks.
• Manage the updating of the Risk and Control Self Assessment (RCSA) and its validation.
• Ensure consistency between the RCSA and the applicable Control Plan; highlight gaps where necessary.
• Management of Historical Incidents: Collect incidents, analyze them and upload/update it in the dedicated tool. Fulfill internal and external reporting requirements.

Operational Permanent Control – Risk Controller

Customer Support

• Carefully and accurately handle inquiries from regulatory authorities and courts
• Review payment transfers and customers' account transactions and report suspicious activity to the internal Compliance team
• Serve as the point of contact for customers regarding inquiries after account opening
• Drive improvements to our service by proactively collecting and analyzing customer feedback and finding satisfactory solutions
• Act as the communication interface between customers, internal departments and the 1st-level call center
• Be our jack-of-all-trades and support your colleagues wherever needed

Customer Service Representative B2C FinTech

Account Executive

• Approach potential sales partners such as lottery shops, kiosks, or petrol stations directly and recruit them as our new partners
• Train and activate our customer base so they can successfully get started with our products
• Build long-term, trust-based relationships and independently manage your partner network
• Keep your sales territory active — through targeted campaigns and continuous support
• Document your activities in the CRM system (Salesforce) and keep track of your results

Sales Representative

• Actively contribute to the identification and assessment of local risks facing NiCKEL Germany in its payment activities
• Responsible for ensuring the robustness of the local control framework to monitor and mitigate operational risks
• Participate in cross-functional projects with the business units and other integrated functions (Legal and Compliance)
• Independently oversee the local framework related to GDPR compliance
• Serve as the subject-matter expert for the permanent control framework within NiCKEL and the NiCKEL RISK function

Operational Risk Officer

• Handle inquiries from regulatory authorities and courts carefully and accurately
• Review payment transfers and account transactions of our customers
• Serve as a point of contact for customers with inquiries after account opening
• Drive service improvements based on customer feedback
• Act as the communication interface between customers, internal teams, and the call center
• Support your colleagues wherever needed

B2C FinTech Customer Service Representative

• Sprich potenzielle Vertriebspartner wie Lotto-Shops, Kioske oder Tankstellen direkt an und gewinne sie als unsere neuen Partner
• Schule und aktiviere unseren Kundenstamm, damit sie mit unseren Produkten erfolgreich durchstarten
• Baue langfristige, vertrauensvolle Beziehungen auf und betreue dein Partnernetzwerk eigenverantwortlich
• Sorge dafür, dass dein Vertriebsgebiet lebendig bleibt – durch gezielte Aktionen und kontinuierliche Betreuung
• Dokumentiere deine Aktivitäten im CRM-System (Salesforce) und behalte den Überblick über deine Erfolge

B2B Sales Manager – Außendienst, Kaltakquise

• Bearbeite gewissenhaft und präzise die Anfragen von Aufsichtsbehörden und Gerichten
• Überprüfe die Zahlungstransfer und Kontobewegungen unserer Kundinnen und Kunden
• du bist Ansprechperson für unsere Kundinnen und Kunden bei Anfragen nach der Kontoeröffnung
• verbessere maßgeblich unseren Service, indem du aktiv Kundenfeedback einholst
• agiere als kommunikative Schnittstelle zwischen unseren Kunden, internen Abteilungen und 1st Level Call Center
• supporte deine Kolleginnen und Kollegen da wo es gerade nötig ist